Kevin Dunn, Pmp® Email & Phone Number

San Francisco, California, US

San Francisco, California, US

Cambridge, Massachusetts, US

Cambridge, Massachusetts, US

• Lead the inbound professor group to create education for HubSpot's partners and developers.
• Facilitate the strategic planning process for partner and developer education, including forecasting impact on top-level OKRs, resource planning for cross-functional initiatives, and communication on progress to.

Cambridge, Massachusetts, US

• Sole content creator for agency partner education for HubSpot; grew the education catalog by 8x.
• Owner of the Agency Partner Certification course in HubSpot Academy's learning center; content update led to a 3x increase in certifications awarded, 65% increase in NPS, and 7% increase in user satisfaction.
• Developed Agency Unfiltered, HubSpot’s only podcast and web series for agency partners that had 16,000+ video views, 17,500+ website views, 20,000+ podcast downloads, and 1,500+ sales opportunities influenced.
• Named HubSpot Marketing Champion.

Cambridge, Massachusetts, US

Cambridge, Massachusetts, US

Quincy, MA, US

• Managed and coached a team of Client Services Specialists dedicated to the company’s priority reseller markets, including its first Canadian venture.
• Spearheaded the creation of a “hybrid” role that combined client services and product implementation; pilot group success led to a company-wide rollout and improvement in key SLA and client retention metrics.
• Successfully nurtured new partner relationships externally and developed a team of net-new hires into trusted advisors and new process champions internally.

Quincy, MA, US

• Managed and mentored a team of Client Services Specialists, exceeding revenue targets and led the company at 115%+ to quota.
• Responsible for hiring, training and developing all new team members; six junior team members under my mentorship were promoted to Team Lead and Team Manager positions.
• Created department-wide “presentation competition”, which improved dashboard analysis, presentation capabilities, and product knowledge; lead to a 2%+ reduction in churn for the company.
• Chaired the company’s professional development committee, introducing initiatives that improved employee retention rates, facilitated internal mobility, eliminated biases in interview procedures, and standardized hiring.

Quincy, MA, US

• Primary point of contact and advocate for Propel’s highest-spending and highest-priority clients with a track record of efficient campaign launches and continual improvements to client ROI.
• Developed consultative reports to help track and analyze campaigns, including SEO, PPC, retargeting and social strategies; provided context around KPI’s for performance to their industry.
• Frequent contributor to Propel’s blog, serving as an internal subject matter expert for content marketing, SEO strategies, and PPC best practices.

Quincy, MA, US

• Primary contact (and advocate) for hundreds of SMB clients; handled largest client portfolio in the department while regularly exceeding revenue and retention goals.
• Digital services managed include responsive website builds, SEO strategies, PPC campaigns, and social media calendars.
• Consulted and advised clients through the full contract lifecycle, from onboarding and implementation to contract renewal, retention, and spend increase opportunities.

Exeter, Rhode Island, US

• Carousel Industries designs, delivers and supports enterprise-level unified communications, virtualization, infrastructure and security solutions for companies across the US.
• Generate, qualify, and distribute leads and opportunities to the outside sales team
• Work with outside sales representatives to develop new accounts and manage existing accounts for new and recurring business

Foxborough, Massachusetts, US

• Assist with the planning, execution, and the post-game recap presentations for all sponsor promotions for every Gillette Stadium home game including the Patriots and the Revolution
• Help with sponsor activation at all Gillette Stadium home games including Day of Game Sponsorships and Sponsor Promotions
• Coordinate with supervisors to design and implement a monthly Sponsor Newsletter to encourage and recognize sponsors’ successful, creative marketing initiatives
• Serve as point of contact for all Marketing and Sales Interns for game and event scheduling and responsibilities
• Maintain a high level of customer service while interacting with general fans, premium seating members, and marketing corporate clients
• Construct a document highlighting weekly news coverage of our top sponsors, which is the result of consistent, rigorous sponsor research

Pawtucket, US

• Duties included marketing, ticket operations, customer service, event planning, game day operations, and various administrative duties
• Oversaw various events and promotions at McCoy Stadium, including College Night and the McCoy Classic Car Show, by booking sponsors, marketing to the public, and managing the event
• Generated sales and business by calling local businesses and prospecting new clients
• Contributed to a sales staff that set a new group sales record for a single PawSox season