Keva Morris Email and Phone Number

Manage and lead a team of DNC Release Specialists to achieve performance targets and ensure customer satisfaction.Provide coaching, training and support to team members to improve performance and maintain high-quality customer service.Utilize CRM software to manage customer accounts and track customer interactions.Analyze call centre data and provide reports to senior management for process improvement.

My task entails removing blocked numbers from the Do Not Call list once a consumer requests to be contacted, Add information of received requests to MS Office excel sheet and send response email once process is completed.

Contact customers who have outstanding debts and negotiate payment plans. Ensure timely payments and follow up with customers as needed. Maintain accurate records of all collections activities. Communicate with other departments as needed to resolve customer issues.

As a customer service representative, I handled a range of customer interactions to ensure satisfaction and resolve issues. My key responsibilities included responding to inquiries, resolving complaints, providing detailed information about products and services, processing orders and transactions, and maintaining accurate records. I also offered basic technical support, gathered customer feedback, and conducted follow-up communications to ensure resolution and satisfaction. Additionally, enhancing the overall customer experience. My role required strong communication, problem-solving, and organizational skills.

Assisted other personnel (namely, Principal) for the purpose of supporting staff and events in the completion of their work activities/functions.Maintained inventory of supplies and materials (e.g. forms, office supplies, etc.) for the purpose of ensuring items’ availability.Maintained a polite, helpful and professional manner at all times.Processed orders, forms, document preparations and requests.Initiated and received calls from customers to collect on delinquent accounts.Reviewed customer accounts and discussed payment options and plans.Maintained accurate and detailed notes of customer interactions and payment arrangements.Addressed customer inquiries and concerns in a professional and courteous manner.

Contact customers who have outstanding debts and negotiate payment plans. Ensure timely payments and follow up with customers as needed. Maintain accurate records of all collections activities. Communicate with other departments as needed to resolve customer issues.

Answered and directed phone calls to appropriate personnel and took messages when necessary.Greeted visitors and directed them to the appropriate personnel or department.Performed general clerical duties, such as photocopying, faxing and mailing.Managed and maintained office supplies and equipment.Created and edited documents, reports, and correspondence.Sorted and distributed incoming and outgoing mail and packages.Verified addresses and postage and applied correct postage to packages and letters.Operated postal equipment, such as postage meters, scales and mail processing machines.Maintained accurate and up-to-date postal databases and processed changes as required.