Kevin Lopes Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Enhanced the travel experience of a highly diverse clientele by providing superior and attentive customer service.-Responsible for leading and managing operations of a cosmopolitan team,coached and managed performances and allocated duties and responsibilities according to individual capabilities.-Resolve passenger conflicts during flights, including issues with disorderly traveller's and medical emergencies.-Ensured customer complaints were managed and resolved efficiently resulting in a high customer satisfaction rating.

Dubai, United Arab Emirates

-Responsible for providing the customers in first class cabin an Indulgent, Discreet and Personalized service in line with 'MY PRIVATE JET' experience.-Interacted with and was responsible for the well being and comfort of High Profile and VIP clients.-Acquired supervisors role on certain flights.-Responsible on all flights to look after the safety and well being of the Flight Deck Crew.

Dubai, United Arab Emirates

-Understand, Anticipate and deliver the highest level of service to all individual customers by availing all their requests in a timely manner and maintaining Integrity, Confidentiality and Professionalism at all times. -Highly successful in achieving targets and promoting In-Flight retail sales.-Promoted the Emirates brand and helped customers enroll in the SKYWARDS loyalty program.

Dubai, United Arab Emirates

-Followed established regulations and procedures and maintained quality results by complying to company standards.-Provided the best inflight experience to customers, Ensuring their safety and satisfaction during flights.-Liaised with Pursers and supervisors to achieve goals and expectations set for every flight.-Set individual and career progression goals on a regular basis with the Cabin crew management and On -Board Leaders .

Dubai, United Arab Emirates

-Determined best shipping method utilizing knowledge of shipping procedures, routes and rates.-Evaluated customer account information to assess current issues and determine potential solutions.-Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.-Asked probing questions to determine service needs and accurately input information into electronic systems.-Investigated and solved routine, complex and long standing customer issues each day.

Dubai, United Arab Emirates

-Whilst working as a Hub Handler with Fedex i was responsible for warehouse duties like loading and unloading of packages, physically sorting,scanning and labelling them.-My Job responsibilities also included loading containers, Building Pallets and Skids depending on Airline and destination requirements and weighing these containers prior to releasing them for aircraft loading.-Validate data and accurately input them into the electronic systems.-I was also trained in handling packages with dangerous goods contents and labelling.-Regular interaction with first line management and occasional interaction with suppliers, vendors, government agencies and trade associations.

Mumbai, Maharashtra, India

-Handled all types of billing related calls including billing disputes, pay-off balances and contract queries.-Utilized active listening and communication skills to address customer inqueries and report issues to supervisor.-De-escalate customer issues with proven conflict mediation and problem solving abilities.