Keval Patel Email & Phone Number

Melbourne, Victoria, Australia

- Provided functional solutions, such as system, network and user acceptance test plans which ensure acceptable quality and integrity of the systems of networks, software & hardware. - Providing requirements, functional specifications & recommendations for existing system applications in the IT environment for use by system developers. - Vendor management- Provide information in areas of subject matter expertise - Efficiently provided level 2/3 IT assistance to resolve incident and problems Australia-wide- Provided access management through appropriate technology such as Windows Serverand collaboration systems- Collaborated with the production, development & project environments - Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support- Configured, managed & supported approved government and enterprise applications asrequired- Contributed to the development of procedural, instructional, use-cases & businessprocesses documentation for reference by end users to improve their understanding of theoperational protocols in use.

Melbourne, Victoria, Australia

- Provided POS Solution, E-Commerce & Techical Support to a small business infrastructure - Maintain relationships with partners/vendors/suppliers- Managing and Analysing Business Data to create marketing & operations plans- Successfully built up, operated & delivered a fruitful Business Contingency Plan (BCP) during the COVID-19 pandemic - Identifying and acting on opportunities to improve & update software and systems. - Running and sharing regular operation system reports with management. - Developing content for dissemination via press releases, social media, websites, and other distribution channels.

Melbourne, Victoria, Australia

- IT Analyst for The Salvation Army Australia

Melbourne, Victoria, Australia

- Managed customer records, interactions and documented them through the CRM software accordingly.- Proficiently and proactively managed customer requests and completed support tickets using SAAS (Zendesk)- Responded and provided level 1 technical support to customer’s inquiries regarding accessibility of the website and the company portal. - Managed and utilised IT guidelines to troubleshoot customer's self-serve portal issues through a ticket system to provide a high standard of customer support- Liaised with external IT services providers (Tally Service Desk & Jira) through a ticketing system when required to optimise and debug system (Orion CRM & Tally IT) issues- Performed everyday admin tasks (using MS 365) to maintain customer data over the CRM database to the highest standard. - Coordinated, redirected information and collaborated with a high octane team (Customer Care, IT, Billing and Sales) at the centre, enabling quick and timely resolutions- Reviewed and followed procedural and instructral guides, documentation and work instructions to perform everyday tasks over the system efficiently- Maintained and followed processes and procedures that ensure consistent Onboarding/Off-boarding and management of users' accounts, email and system access in accordance with security standards set by the IT Team.

Melbourne, Victoria, Australia

- Enjoyed providing excellent customer service and simply putting a smile on each customer's face - Operated a point of sales system for cash and credit card transactions with a high level of accuracy- Trained new retail assistants throughout the year and seasonal periods

Melbourne, Victoria, Australia

Students who are successful in their studies and achieve a high Grade Point Average can take part becoming a DSL. The program goes by the name - Strive. Providing information, support and friendly advice to other students throughout each study session, Discipline Support Leaders help their peers settle into university life and succeed in their studies.DSL are students who have taken part in the Strive program. Appointed after performing well in their studies and showing a willingness to help others

Master'S Degree, Master Of Information Technology

Activities and Societies: • Discipline Support Leader - Strive Program • Student Leader - Student Representative Council Majored.

Bachelor'S Degree, Bachelor Of Information Technology

Education record

Activities and Societies: •Prabudh Award - Overall perfomance recognition •U-16 & U-14 Volleyball Team Sports Head •District Volleyball.