Kevan P. Email & Phone Number

West Jordan, Ut, Us

South Salt Lake, Utah, United States

Responsible for configuring and maintaining IT systems, managing networks, and overseeing security. Work in Active Directory/Entra ID hybrid environment. Maintain and manage small business networks, servers, and firewalls.

Boardman, Oregon, United States

I started as a datacenter technician troubleshooting and replacing server and network equipment. Then I worked as a network deployment Technician installing and configuring new network equipment. I have worked with multiple types of network equipment and operating systems, including Cisco, Juniper, and Linux/Unix.

Boardman, Or

A temporary contractor for Amazon.com, providing on-site technical support for Amazon's servers and network equipment. After my contract was up, I was converted to full-time.

Richland/Kennewick/Pasco, Washington Area

Work nights unloading trucks, restocking shelves and ensure the store is ready to go.

Pendleton, Or

Worked on various IT-related projects. I started on a Tier 1 Helpdesk providing technical support for retail stores across the US. I troubleshoot their PCs, scanner, printers, monitors, phones, Windows, Outlook, VPN, and Point of sales applications. I worked my way up to Team Lead assisting the floor agents by coaching, tracking attendance, and providing training for new employees.Then I worked on a System Analysis / Incident Management project. Monitored a service-oriented system, ran… Show more Worked on various IT-related projects. I started on a Tier 1 Helpdesk providing technical support for retail stores across the US. I troubleshoot their PCs, scanner, printers, monitors, phones, Windows, Outlook, VPN, and Point of sales applications. I worked my way up to Team Lead assisting the floor agents by coaching, tracking attendance, and providing training for new employees.Then I worked on a System Analysis / Incident Management project. Monitored a service-oriented system, ran SQL queries to gather transaction data, engaged support groups for any issues, and provided outage impact data. I was also a point of contact for clients that used the system. Then I was on a Service Management project, keeping the client’s executives apprised of any service-impacting outages. I monitored for any outages impacting customer experience, and informed company executives via email notifications; I also tracked any post-outage actions. Show less

Kennewick, Wa

Provided technical support on a call in basis during free time. Fixed PCs and network, setup computers and printers, setup backup systems, and answered any technical questions. Worked with a lawyer to make sure clinic meets HIPAA requirements.

Technical contractor to install equipment. Jobs were on a contract to contract basis. Installed equipment at different locations from retail store to an accounting office. Installed printers, scanners, uninterruptible power supply, and assisted in setting up servers. Made sure that the equipment was installed to client's satisfaction.

Richland/Kennewick/Pasco, Washington Area

Provided general customer support. Answering questions, track packages, and making sure to meet customer satisfaction levels. Later joined the technical support team. Supported Amazon's digital products and e-reader.

Worked with software development team for Hazard Analysis program. Created user guides and assisted in software testing.

Bachelor'S Degree, Applied Technologies, 2.9

Activities and Societies: Pathway Program The applied technology degree is a customizable technical online degree that allows you.

Associates Of Applied Science, Computer Science, 3.3 Gpa

Earned an AAS degree in Computer Science with a concentration in Network Administration.