www.tgogc.comArea Sales Manager covering Midlands and North of England

Managed all operations within the Recreation Department to provide excellent customer service to over 2 million visitors a year across 5 Water Parks in the Anglian Water Region with direct impact on £3.1milion turnover and £2.7 million Operational Expenditure and costs.

Principle AccountabilitiesTo develop and maintain a range of services and products that are Innovative, Value Generating, Competitor Beating and Channel RelevantTo manage the communication flow between The Techguys departments to ensure continued development of products and services.To manage the development of changing service channels to ensure consistent approach and retain customer led focus.Achievments Project managed the opening of a brand new Flat Panel TV… Show more Principle AccountabilitiesTo develop and maintain a range of services and products that are Innovative, Value Generating, Competitor Beating and Channel RelevantTo manage the communication flow between The Techguys departments to ensure continued development of products and services.To manage the development of changing service channels to ensure consistent approach and retain customer led focus.Achievments Project managed the opening of a brand new Flat Panel TV Repair Centre. From design to construction to opening and ongoing management for the first 3 months in December 2008. Repairing over 1000 TV's per week with a 5 day turnaround.Reviewed, created and developed new customer focused services to provide retail opportunities and compliment new and emerging technologies. Established DSGi as the first High Street Retailer to provide In-Car Ipod installations.Developed and introduced a new automated Healthcheck system. This delivered a reduced engineer intervention time to less than 15 minutes and the capability to process up to 8 simultaneous services.Reviewed and realigned the pricing structure for the services range. Process mapped and redesigned the contact centre and field operations procedures to deliver a faster, better and cheaper method of providing service to customers. Negotiated the contract for the outsourcing of repairs delivering a cost reduction of £800k.Remapped IVR system to deliver customer service calls to 3rd party repairers resulting in less options to select and faster call answering.Guided European Service Managers in Spain, France, Italy and Sweden to implement The Techguys Propositions. Each of these countries successfully launched a range of appropriate local Services.Managed the development and ongoing maintenance of Customer Support websites for PC World in UK and PC City in Spain, France, Italy and Sweden. Ensuring customer product support information was consistent across Europe.; Show less

Principle Accountabilities Manage a sales team of 14 staff and 1 manager to deliver maximum margin and profitability from Mastercare services including Mastercare Repair and Protect, Multicare, Coverplan, PC World Boxed Services and product sales.Assist the retail chains in the promotion, negotiation and sales of service.Promote and train retail staff on the range of services available, through Boxed Services, Business Services and Delivery and Installation. Develop the cash… Show more Principle Accountabilities Manage a sales team of 14 staff and 1 manager to deliver maximum margin and profitability from Mastercare services including Mastercare Repair and Protect, Multicare, Coverplan, PC World Boxed Services and product sales.Assist the retail chains in the promotion, negotiation and sales of service.Promote and train retail staff on the range of services available, through Boxed Services, Business Services and Delivery and Installation. Develop the cash repair business to ensure that Mastercare captures the maximum potential of chargeable repairs in the market.Main achievements: Telesales team profitability increased from a £30K loss to a £263K net profit in 2 years by developing the Repair and Protect proposition. Boxed services revenue exceeded budget by 12%. Total revenue for the year was £1,600,000Repackaged and re-merchandised the full range of boxed services in PC World including all new artwork, packaging and production.Successfully implemented new services into Currys and Dixons stores including PC Home Installations and Plasma Wall Mount Installation services.; PC World Lincoln. 0729. -New store opening.Sales target: £ 10.4 million. Show less

Principle AccountabilitiesTo manage the stores sales performance to meet and exceed all key performance indicators. Recruit, train and develop all staff to reach their full potential.Continually endeavour to seek out and implement new opportunities that will benefit the stores performance. Line Manager for 2 Heads of Departments and an FTE of 14Main achievements First trading year sales target exceeded by 8 %.; Support Agreement performance, 8.0%.Year on Year growth of… Show more Principle AccountabilitiesTo manage the stores sales performance to meet and exceed all key performance indicators. Recruit, train and develop all staff to reach their full potential.Continually endeavour to seek out and implement new opportunities that will benefit the stores performance. Line Manager for 2 Heads of Departments and an FTE of 14Main achievements First trading year sales target exceeded by 8 %.; Support Agreement performance, 8.0%.Year on Year growth of 102% Show less

PC World Sales Office Hemel Hempstead. Main Duties were to manage the sales office, reporting to Jon Naylor, during Peak Season, Communicate, update and report statistical information for the stores Peak Season Incentive. Also to manage the 3 regional secondees who worked for the Regional Mangers.

£4 million MAT sales. Responsible for Customer Service, Branch Administration and Sales.

Atlantis Grimsby. Joined Atlantis from Rumbelows as Storeman promoted to Deputy Manager within 12 months.