Recruited, trained and placed a variety of candidates for FMCG corporates across Leinster; general operatives, forklift drivers and shift managers.Provided effective resource planning for multiple peaks in different client sectors – Christmas and football world cup ramp up. Ensured onsite client areas and respective agency policies are compliant in line with Health & Safety, WRC and GDPR regulations across LeinsterDelivered to client expectations on KPIs: Increased productivity for Penneys by 42% within 6 months of ownership and reduced absenteeism for Birdseye by 30% during tenure.Exceeded financial budget expectations by 10% set by MD during Q1-Q3 2023 whilst providing avenues to increase gross profits for long term viability.Coached and supported Key Account Specialists on continuous improvement through onsite sessions across multiple counties.

Part of the operations team which launched Amazon's first delivery station within Ireland and involved in warehouse operations, capacity planning and performance reviews of 3PL contractors who worked on behalf of clients. Key AchievementsPlanned, prepared and executed peak/prime volumes ramp up with 3PL companies through digital transformation, recruitment drives, performance reviews and day to day support concerning crisis situations. Achieved and surpassed key metrics for site concerning deliveries, safety and customer satisfaction. Became leaders in achieving and sustaining the best metrics for the country.Reduced cost to site by 50% during tenure through security investigations, data analysis and training sessions with 3PL contractors.Launched new processes in line with Six Sigma/Point Kaizen and Lean themes to solve unique concerns for ROI region; resulting in processes becoming standards for country sites and stations across Northern Ireland/England.Trained and led teams of 20 involved in correcting errors within delivery system resulting in 50% increase in deliveries completed to defect addresses.Part of the last mile deployment of EV deliveries within Dublin.

Part of the experience team tasked with understanding, answering and satisfying customer queries through phone and email communications. This is a high pressurised environment where being able to adapt to new challenges under high KPI targets was integral to success. Throughout this role, I gained an understanding on the main actors within the energy sector, how market conditions and government policies affects the customer experience at a local level and future issues which affects service and pricing. Key Achievements• Handled complex back-end operations.• Taught and held sessions to reinforce knowledge and increase efficiency which led to higher levels of productivity within new team members.• Reduced average handle times through diffusing different tasks to different team members, building efficiencies which could be applied on a larger volume scale and maintaining high levels of services.• Solved crisis situations through bringing in the corresponding parties, keeping constant communication with members and having multiple avenues to solve the issue for the member to choose from. • Organised and maintained domestic and commercial contracts; houses, flats, restaurants and factories.• Built, maintained and spread faster methods of communications to reduce inflow and response from members.

· Processed cash, EFTs, end of day cash balancing and investigations.· Ensured high shop standards in relation to the shop floor, displays and stock room.· Trained and supported new members of staff on how to use the retail point of sale, cash management and waste management systems.· Made shift arrangements to facilitate cover and power weeks.· Engaged staff in HSSE conversations regularly.

· Devised strategies to frame the university positively, maximize brand exposure and induce the most potential interest. · Inspired and raised aspirations of prospective student by sharing personal university experiences.· Supported the activities of the Recruitment and Outreach Departments.· Organized and led college tours of educational, living and recreational spaces.· Engaged in objection-handling and persuasion when dealing with misconceptions of University life.