Kevin Claudio

Kevin Claudio Email and Phone Number

Training / Learning and Development Specialist / Instructional Designer @ Oak Street Health
chicago, illinois, united states
Kevin Claudio's Location
Greater Chicago Area, United States
Kevin Claudio's Contact Details
About Kevin Claudio

Accomplished technical training consultant with a proven track record of quality customer service, ability to handle end users of varying skill levels, and being calm under pressure. Adaptable, coachable and a dedicated team player. Strong presentation and oral/written communication skills.Promoted from Technology Instructor to Lead Instructor after successful completion of CTT+ certification. Organized and taught handheld device and Mac seminars increasing hardware, software and training sales by 100%. Passionate about teaching, lifelong learning and enrichment.

Kevin Claudio's Current Company Details
Oak Street Health

Oak Street Health

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Training / Learning and Development Specialist / Instructional Designer
chicago, illinois, united states
Website:
oakstreethealth.com
Employees:
1325
Kevin Claudio Work Experience Details
  • Oak Street Health
    Corporate Trainer, Pxso/Instructional Designer/Learning And Development Specialist
    Oak Street Health Nov 2021 - Present
    Downers Grove, Illinois, United States
    I provide New Hire Orientation and Sales Center training for the Outreach Call Center at Oak Street Health. I am responsible for training and supporting new sales agents during orientation. My role has recently expanded to include Medical Records Specialist training. By providing high quality, thorough interactive training through the use of role-play, assessments and agent shadowing, the agents are highly prepared for their first day on the job. PXSO Support and Transformation TeamInaugural team member of the Patient Experience Support Operations (PXSO) Support and Transformation TeamMy forte in our courses is training system software and assisting with Instructional Design work. Soon I will be adding Learning Management System (LMS) Administration responsibilities to my role. My team and I are currently diligently working to revise and update our curriculum. We are using Rise 360 (Articulate) for delivery of training content combined with Canva, Loom videos and Kahoot games for additional interactivity.
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  • Abbott
    Training, Design And Facilitation Lead/Technical Job Instructor
    Abbott Sep 2021 - Nov 2021
    Gurnee, Illinois, United States
    • Responsible for content design and facilitation of all New Hire Orientation.• Subject Matter Expert and Lead Facilitator for all Environmental Health and Safety and OSHA requirements• Expertise with Quality Document Management System (QMS) including Good Manufacturing Practice (GMP)• Established and implemented processes for cadence regarding meeting with Site Senior Leadership to ensure orientation content remained updated, relevant and compliant• Subject Matter Expert on Manual Assembly Manufacturing Process of Rapid Binax NOW Covid-19 Ag card test• Executed manufacturing practice audits in production environment decreasing quality defects and increasing unit per person output
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  • Abbott
    Training, Design And Facilitation Lead
    Abbott Aug 2021 - Sep 2021
    Maine, United States
    Led the certification, onboarding and training of over 1000 manual assembly operatorsProvided Trainee Orientation to new hires to ensure they are properly prepared for their first day on the job.• Ensured training program meets quality standards, coordinates and supports completion of training programs that are required to meet cGMP requirements, maintains applicable administrative procedures and policies to ensure compliance with business process and regulatory expectations• Met with SMEs to create and assist with the development of training materials, Coordinated resources (other presenters/instructors, course materials, training space, etc.)• Instructed trainees to properly assemble the Binax NOW Ag test kit according to SOP, providing additional coaching when necessary.
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  • Abbott
    Training Coordinator / Instructional Designer / Technical Job Instructor
    Abbott Nov 2020 - Jun 2021
    Gurnee, Illinois, United States
    • Led the certification, onboarding and training of 6000 manual assembly operators to produce 400 million units over a six-month period• Certified 6000 manual operators to launch over-the-counter product offering and packaging over a one week period• Responsible for content design and facilitation of all New Hire Orientation.• Subject Matter Expert and Lead Facilitator for all Environmental Health and Safety and OSHA requirements• Expertise with Quality Document Management System (QMS) including Good Manufacturing Practice (GMP)• Established and implemented processes for cadence regarding meeting with Site Senior Leadership to ensure orientation content remained updated, relevant and compliant• Subject Matter Expert on Manual Assembly Manufacturing Process of Rapid Binax NOW Covid-19 Ag card test• Executed manufacturing practice audits in production environment decreasing quality defects and increasing unit per person output• Coordinated and facilitated large scale retraining effort of 3000 operators in 3 weeks resulting in 40% decrease of notable safety incidents within one week post training
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  • Freelance/Contract
    Technology Trainer
    Freelance/Contract Aug 2012 - Oct 2020
    Greater Chicago Area
    I assist students and professionals with improving and advancing their skills with end-user applications such as Microsoft Office. I am able to work with learners of varied backgrounds from basic/entry level to advanced.Above background image is by Gerd Altmann from Pixabay.
  • Wiley
    Learning Technologist
    Wiley Aug 2018 - Jul 2020
    Oak Brook
    As a Learning Technologist (LT) I supported partner schools for Wiley Education Services. I worked with members of the internal team for a partner school, including Learning Designers and Program Strategy Managers, to provide guidance on the best ways to use a Learning Management System or other associated learning tools.My responsibilities on a daily basis are as follows:• Provide subject matter expertise on the usage of tools and technologies employed for course delivery.• Provide direct support to faculty using Learning Management Systems implemented in Moodle and Blackboard.• Deliver in-person and remote training on the use of an LMS to internal and external stakeholders for two different universities.• Coordinate with the production team to create the courses utilized by students in each academic term.
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  • Building & Fire Code Academy
    Curriculum Developer / Website And Network Administrator
    Building & Fire Code Academy Apr 2016 - Jun 2018
    Elgin, Il
    Curriculum Developer/Website Administrator Experience:• Created and edited graphics and document templates for workbooks and PowerPoint presentations for curriculum• Prepared course workbooks for adult learners in compliance with "Subject Matter Experts" (SME's)• Participated in IACET and IBHE accreditation compliance initiatives• Trained team members to use administrative functions of the Learning Management System (LMS)• Performed update and administration of cloud-based Learning Management System (Learning Cart)• Conducted maintenance and administration of WordPress website for academic e-commerce products, calendar, pagesNetwork Administrator Support Experience:• Coordinated company-wide email migration to OWA (Outlook Web Access) with vendor• Installed and supported Outlook/OWA email client and apps for Android phones• Supported hardware, software and network needs for Windows 7 and Office products for WYSE thin-clients, 30+ user environment • Installed, configured, and supported webcams, microphones, software on Windows 7/8 for use and ability to broadcast training/meetings to remote offices
  • Computer Systems Institute
    Networking Career Program Instructor
    Computer Systems Institute Sep 2013 - Apr 2016
    Gurnee, Illinois
    I taught the Foundations of Networking, A+ 801/802 and Windows 7 classes, primarily. In the first part of the A+ classes, our focus was on hardware troubleshooting, for example, upgrading RAM, hard drives, sound cards, video cards and network cards. The second half consisted mostly of software troubleshooting, OS (Operating System) and applications, and network connectivity. Our students wer required to be able to correctly set up a computer and a SOHO (Small Office/Home Office) network out of the box and in the field. I also taught Professional Development and Customer Service classes.
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  • Solex College
    Part-Time Faculty
    Solex College Jan 2013 - Aug 2013
    Greater Chicago Area
    I taught the Microsoft Office Fundamentals class. This course includes the basics of creating Word documents, Excel spreadsheets, PowerPoint presentations and Access databases. I was in charge of 15 to 18 students with computer and software experience ranging from beginner to intermediate.
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  • Computer Systems Institute
    Instructor, Bcp Program
    Computer Systems Institute Jul 2009 - Aug 2012
    Gurnee, Il
    • In charge of BCP Morning and Evening classes at the Gurnee campus• End- user program based classes: Microsft Office Word, Excel, PowerPoint, Access, Visio, Project, Publisher, QuickBooks• Soft skill and critical thinking classes: Customer Service, Small Business Management,E-Commerce
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  • Berkeley Training
    Technology Instructor And Training Consultant
    Berkeley Training Oct 2007 - Jul 2009
    Contract training and consulting for Berkeley Training included clients such as Kraft, Exelon and the Federal Reserve Board in Chicago. Classes consisted of Microsoft Office 2003, 2007 or the transition between them. Student experience level spanned from Introduction to Advanced with an average class size of 8 to 10 adult learners. Other classes included Microsoft Project, Visio and customized classes.
  • Columbia College
    Part-Time Faculty
    Columbia College Dec 2000 - Jun 2007
    Taught Foundations of Computer Applications (FOCA) and Fluency in Technology (FIT) classes for the Interactive Arts and Media (IAM) Department
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  • Compusa
    Lead Technology Instructor / Instructor Manager
    Compusa Dec 2000 - Apr 2007
    Greater Chicago Area
    Provided training for MS Office 2003/XP Suite, and Web Design classes. Responsible for managing instructors and schedules for the Chicago region. Conducted maintenance and certification test administration for training center.

Kevin Claudio Skills

Adult Education Teaching Public Speaking Training Higher Education Curriculum Development E Learning Customer Service Leadership Development Instructional Design Staff Development Career Development Curriculum Design Classroom Team Building Resume Writing Microsoft Office Leadership Powerpoint Access Time Management Microsoft Word Organizational Development Visio Career Counseling Research Coaching Microsoft Excel Tutoring Employee Training Student Affairs Management Fundraising System Administration Nonprofits

Kevin Claudio Education Details

Frequently Asked Questions about Kevin Claudio

What company does Kevin Claudio work for?

Kevin Claudio works for Oak Street Health

What is Kevin Claudio's role at the current company?

Kevin Claudio's current role is Training / Learning and Development Specialist / Instructional Designer.

What is Kevin Claudio's email address?

Kevin Claudio's email address is ke****@****ast.net

What schools did Kevin Claudio attend?

Kevin Claudio attended University Of Chicago.

What skills is Kevin Claudio known for?

Kevin Claudio has skills like Adult Education, Teaching, Public Speaking, Training, Higher Education, Curriculum Development, E Learning, Customer Service, Leadership Development, Instructional Design, Staff Development, Career Development.

Who are Kevin Claudio's colleagues?

Kevin Claudio's colleagues are Jeannete Villalobos, Elizabeth Whitmore, Nichele Johnson, Elizabeth Klotz, Chinyere Harris, Lcsw, Maria Boateng, Lea Rogers.

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