Kevin Barton Email & Phone Number

Canada

• Technical lead for several months (long) projects: performs installation and repair for large businesses networks, configures and installs Cisco Voice and Video solutions, and leads solution development efforts that.
• Involves in the configuration, implementation and support of Cisco Unified Communications Application clusters for various mufti-site customers.
• Works closely with the customers IT staff to ensure on time implementation of project within budget constraints. Trains new employees during their learning period at the request of the manager.
• As a lead installer of a large multi-year deployment project for a school division; responsible for configuring, installing, and integrating multiple types of new Cisco voice equipment.
• Responsible for coordinating resources, scheduling meetings with customers, analyzing and managing project risk while ensuring customer satisfaction.
• Coordinated with multiple Telco’s in North America for SIP PRI and analogue lines as well as troubleshooting voice and QOS issues. Configured SRST gateways, servers and other equipment for remote offices all over.

• Carried out the implementation, analysis, repair, and maintenance of services and equipment in SaskTel’s legacy voice and IP voice networks. Installed and tested fibre optic lines, structured cabling, power plants, and.
• Monitored transmission alerts, reported of trunking and capacity metrics to adapt various systems and customer environments on a converged technology environment.
• Partnered and interacted with internal and external customers to ensure quality service.
• Documented network by labeling and routing equipment and cables, and recording configuration diagrams and specifications.
• Investigated and repaired outside plant facilities; Isolated and repaired cable troubles.

• Installed, maintained, removed, tested and repaired single line, small business, various high speed internet services, television services, wiring, coin station equipment, and associated hardware. Key Responsibilities
• Installed and repaired MaxTV, high-speed internet, phone, and copper cable, and activated wireless connections.
• Coordinated, installed, maintained, removed, tested and repaired residential and small business equipment and outside plant facilities.
• Provided training to customers as required, investigated customer complaints pertaining to service troubles; Identified, repaired and replaced defective and/or damaged station equipment and outside plant facilities.
• Followed safe work practices and procedures, and took reasonable care to protect personal health and safety and the health and safety of others in accordance with the Occupational Health and Safety Act.

• Responsible for managing and coordinating the operations of 30+ people, including staff and subcontractors, sustaining a high level of expertise among staff, taking necessary corrective action when required, and.
• Ensured sound financial revenue and control within area of responsibility by being fiscally responsible for the company’s income generation; ordering material and tools, and negotiating pricing with general contractors.
• Proactively identify new opportunities to increase customer satisfaction.
• Hired and terminated staff when required; and led staff with effective and objective delegation, supervision, training, motivation, and flexibility.
• Managed sales process from initial meeting, product selection, ordering, tracking, and delivery.
• Established relationships and credibility with customers to ensure customer satisfaction.

Business Administration Certificate Through U Of S, Business Administration And Management, General

Activities and Societies:

Cisco Certified Network Professional, Collaboration

Cisco Certified Network Associate, Route, Switch