• Provide excellent communication and customer service skills.• Retail experience and knowledge of the tactical and firearm industry. • Firearms experience.• Assist in maintaining inventory of firearms, weapons, ammunition, and miscellaneous equipment and supplies.

• Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.• Provide all means of IT support for event equipment and facilities.• Inspect event facilities to ensure that they conform to customer requirements. • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.• Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events (both local and national levels).• Plan, organize, and conduct practice sessions.• Explain and enforce safety rules and regulations.• Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.• Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.• Instruct different levels of self-defense.

• Under the direct supervision of the Security Captain, officers provide protection of work sites, personnel, and assets from events such as trespassing, theft, vandalism, harassment, assault, and other disruptive incidents at the U.S. Coast Guard in Seattle, WA. • Performing access control is a core function of this position.• Make arrests if necessary, using handcuffs.• From a variety of body positions, load, unload, aim and fire handguns, shotguns and other agency firearms.• Perform searches of people, vehicles, vessels, buildings, and large outdoor areas.• Confront suspicious persons, assess intentions, and take action as appropriate.• Perform rescue functions at accidents, emergencies and disasters.• Extinguish fires by using a fire extinguisher and other appropriate means.• Effectively and coherently communicate over radio channels while initiating and responding to radio communications.• Utilize clear and appropriate communication skills when communicating with people.• Gather information in investigations by interviewing and obtaining the statements of all participants and witnesses.• Reduce the results of investigations into written form so as to clearly and accurately reflect the information obtained.• Exercise sound judgment in determining appropriate action when there is a reasonable suspicion to detain, when probable cause exists to search and arrest, and when force may be used and to what degree.• Maintain composure and control of the situation.• Conduct visual surveillance for extended periods of time.• Observe, recall, and distinguish characteristics of persons, suspects, automobiles, location and property.

• Maintain and administer servers, computer networks, telecommunications and related computing environments including computer hardware, systems software, applications software, and all configurations.• Diagnose, troubleshoot, and resolve hardware, software or other network and system problems, and replace defective components when necessary.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.• Configure, monitor, and maintain email applications or virus protection software.• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Generate Ad Hoc reports.

• Created and maintained Microsoft SharePoint sites for Group Health Foundation Fundraising Committee, troubleshot existing workflow issues within Facilities Management, updated project management site, improved Construction Risk Assessment.• Manage the coordination and overall resources to aid in facility/ project management.• Confer with management, facilities, or staff to discuss project specifications or procedures.• Present and explain proposals, reports, or findings to management.• Consult or negotiate with clients to prepare project specifications.• Assess project feasibility by analyzing technology, resource needs, and market demand.• Analyze internal processes and recommend and implement procedural or policy changes to improve operations.• Monitor facility to ensure remains safe, secure, and well-maintained.• Oversee maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Provided technical support to residential, small and large business customers. Troubleshot customers’ broadband connectivity, including ADSL, SDSL, IDSL circuits, domain and DNS issues.• Interacted with vendors to provide timely and thorough resolution of all customer concerns and complaints.• Took ownership of all issues through to resolution, delegating to others when necessary to provide the best customer service.• Responded to service tickets opened by customers and other Speakeasy employees.• Documented all actions taken throughout the resolution process. Maintained consistent quality and performance metrics as set out by management.

• Oversee the daily performance of computer systems.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Enter commands and observe system functioning to verify correct operations and detect errors.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Refer major hardware or software problems or defective products to vendors for service.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Provided internal customer service support for over 20,000 employees, quickly and efficiently analyzed and resolved voice, data, network, and VPN problems.• Supported workstation, software/hardware, and remote diagnosis of hardware for printers, monitors, and other peripherals. • Changed, reset, and unlocked user accounts. Provided customer support for various software applications.

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.• Monitor the system for equipment failure or errors in performance.• Respond to program error messages by finding and correcting problems or terminating the program.• Notify supervisor or computer maintenance technicians of equipment malfunctions.• Answer telephone calls to assist computer users encountering problems.• Record information such as computer operating time, problems that occurred, and actions taken.• Retrieve, separate and sort program output as needed, and send data to specified users.