Kevin C. Email and Phone Number

Identify problems based on project documentation and processes.Research problems and present findings to team lead.Perform quality assurance functions to validate data, software, hardware, or procedure changes.Review processes looking for ways to improve performance, turnaround, and reduce risk.Present suggestions to team leaders and work with them to implement approved changes.Maintain detailed documentation and adhere to standard operating procedures. Communicate with team members on project assignments.Understand strategic goals for respective area and aligns personal goals.Meet on a regular basis with direct management to review, update, and monitor progress of established goals. Attend ongoing training to achieve personal, professional, and technical improvement.Assist in the training of new employees.

Respond to pages from Oracle, My SQL, and SQL Server databasesMonitor servers continuously throughout shifts Execute entry level database tasksWork within the team which maintains the Big Brother monitoring toolCreate reports related to response time and compliance with SLA’sMaintain documents in Word, Excel, and the Salesforce workload management system

Trained to be store manager.Utilized the eROES system to activate and manage customer accounts.Performed register functions via RQ4 point of sales system.Handled customer complaints and questions, and sell on a commission basis.Linked digital media, e-mail, and applications to electronic devices.Balanced central cash drawer, till registers, and hold store keys.