Health Information Exchange (Hie) Operations
Current- Monitor HL7, CCD and MDM interfaces in HealthShare. Resolve or escalate production issues using standard operating procedures. Identify patterns and communicate opportunities for improvement.
- Resolve user inquiries regarding access, functionality and enhancements. Interact with Project management, Developers and System Administrator as necessary to deliver resolutions.
- Monitor alerts generated from Nagios related to Ensemble, Cache and Linux Operating system. Triage, resolve or escalate issues related to disk space, CPU load, or queued messages.
- Diagnose and solve technical issues that arise in the implemented InterSystems platform (Caché, Ensemble, or HealthShare)
- Collaborate with software developers and software implementers to reproduce and test defects, and validate corrections made to those defects.
- Participate in the transition of projects from implementation to support, Participate in functional and technical requirements gathering and review.