Health Information Exchange (Hie) Operations
Current• Monitor HL7, CCD and MDM interfaces in HealthShare. Resolve or escalate production issues using standard operating procedures. Identify patterns and communicate opportunities for improvement.• Resolve user inquiries regarding access, functionality and enhancements. Interact with Project management, Developers and System Administrator as necessary to deliver resolutions.• Monitor alerts generated from Nagios related to Ensemble, Cache and Linux Operating system. Triage, resolve or escalate issues related to disk space, CPU load, or queued messages. • Diagnose and solve technical issues that arise in the implemented InterSystems platform (Caché, Ensemble, or HealthShare)• Collaborate with software developers and software implementers to reproduce and test defects, and validate corrections made to those defects.• Participate in the transition of projects from implementation to support, Participate in functional and technical requirements gathering and review.• Collaborate with the InterSystems "Tier 1,2,3" technical support team to diagnose and solve technical issues pertaining to their software platform.