Kevin D. Email & Phone Number

Spokane, Wa, Us

Spokane, Washington Area

Directly support the agency's mission, vision and goals by managing an operational unit responsible for timely and quality determinations, and a fair and stable insurance system, as well as striving for excellence in performance, efficiency and value to the public, respect for the quality of services and information provided.Plan, organize, and manage the Adjudication operation of the Claims Center. Provide leadership to agency staff in the accomplishment of the agency's mission, performance standards, and objectives. Participate in the development of strategic, tactical and operational goals to ensure optimum service delivery and achievement of business objectives and performance. Provide leadership, oversight, and direction for development of operating policies and procedures, process improvement strategies, and performance metrics for the unit.

State Of Washington

Accountable to the Office of Lean Transformation (OLT) Director overseeing the execution of agency-wide continuous quality improvement processes and for managing the delivery of Lean training to support them. Partner with the Executive Leadership Team (ELT) and executive sponsors to execute Lean projects that support the strategic objectives of the agency and achieve significant impacts on the agency’s key performance indicators (KPIs). Provide Lean and change management consulting to Lean projects to ensure executives, senior managers and supervisors are supported in sponsoring the Lean transformation strategy in their business areas and in fostering a culture of continuous quality improvement. Lead project teams in applying a range of tools to improve business processes for ESD customers, partners and employees. Scope projects with the OLT Director, ELT, executive sponsors, managers, and business partners to clarify purpose and desired results. Work with sponsors to develop project charters. Help project teams clarify problems, find performance gaps, determine targets and timeframes, and organize team involvement. Advise teams on appropriate Lean methods. Work with project teams to train teams on Lean methods and carry out improvement projects using Lean methods. Coach, mentor and develop Lean project sponsors in application of Lean tools to support projects: including strategy deployment (A3s), stakeholder analysis, risk assessment, value stream analysis, Kaizen events, root cause analysis, poka-yoke (mistake-proofing), visual management, flow, standard work, 5S, voice of the customer (VOC). Consult with Lean sponsors to cascade the agency strategic plan through the enterprise. Assist leadership in identifying appropriate value streams on which to focus to achieve enterprise-level strategic goals, determining the pace of activity and creating the structure needed to implement and sustain the activity.

Supervised a unit of Unemployment Insurance Claims Adjudicators in the Unemployment Insurance Claim Center. Assigned, prioritized, and reviewed work assignments and provided consultation and direction in the handling of claims investigations involving a wide range of factors impacting a claimant’s eligibility for benefits. Provided ongoing guidance and training for new and existing professional staff in the law, policies and procedures governing their job assignments. Advised staff regarding appropriate fact-finding and claims management techniques. Set and monitored expectations for performance of staff and prepared written performance evaluations. Assisted in analyzing and forecasting workload demands using agency data source and tools to identify staffing needs and ensure timeliness measures were met.

Supervised, coached and mentored staff engaged in filing Unemployment Insurance claims via telephone, internet and on-site initial claims group application sessions. Ensured that the correct wages were applied to claims and the proper laws, rules, processes and procedures were followed. Provided ongoing guidance and training for new and existing professional staff in the law, policies and procedures governing their job assignments. Monitored call volumes to ensure appropriate coverage and resource allocation to meet customer demands. Managed non-phone work activities to maintain a balance between incoming non-phone workload and real time call volume demands. Set and monitored expectations for performance of staff and prepared written performance evaluations. Provided guidance to ensure timeliness measures were met and quality goals were achieved.

State Of Washington

Responsible for the planning, development and delivery of Unemployment Insurance benefit training. Ongoing evaluation of policy, procedures and curriculum delivery to ensure training met the needs of the TeleCenter and trainees. Influenced and lead trainees to ensure the principles and objectives of the agency are met.

Spokane, Washington Area

Assigned, prioritized, and reviewed work assignments and provided consultation and direction in the handling of cases involving a wide range of factors impacting a parent's life and their ability to become self-sufficient. Provided ongoing guidance and training for new and existing professional staff in the law, policies and procedures governing their job assignments and arrange for ongoing formal agency training. Advised staff on appropriate assessment and intervention techniques, community and departmental resources, and social casework principles and practices. Set and monitored expectations for performance of line staff and prepared written performance evaluations utilizing the performance evaluation system. Reviewed requests for expenditures of funds and support services to ensure requests meet policy guidelines. Prepared reports, documentation and presentations regarding program policies, procedures and performance outcomes. Provided ongoing inter- and intra-agency communications regarding program policies and procedures. Acted as educational liaison and program contact between the agency and community social services, educational institutions, law enforcement, medical providers, partners and judicial agencies.

Bachelor Of Applied Science (B.A.Sc.), Applied Psychology

Bachelor Of Applied Science (Basc), Counseling Psychology