Kevin Devine Email & Phone Number

Littleton, CO, US

Denver, Colorado, United States

Colorado, Unitied States

• Developed website and online process tools; you can find our company landing page here: https://www.ezmpinc.com/competitive-advantage/
• Staffed and managed onshore and offshore contractors
• Negotiated contracts with subcontractors
• Realized 35% increase in processing capacity over industry standard
• Crafted marketing and retention campaigns, including email, social media, and promotional merchandise.
• Launched Registered Agent locations in Texas, Florida, and Wyoming

Colorado, United States

• Governed the critical operational components in a Work-At-Home Service model
• Installed an operational framework that contributed to 135% growth in billable revenue from 2017 to 2020
• Delivered 15% improvement in KPI performance across the enterprise
• Stood up a Project Management Office, creating standard delivery practices
• Unified all interdivisional performance reporting and dashboards
• Developed procedures, standards, and supporting systems for agent performance

• Managed teams that designed and delivered mailroom and data entry solutions
• Built supporting financial cost model and pricing schedule
• Created post-incubation operational controls to ensure newly deployed engagements achieved pre-sales financial and operational targets
• Worked with clients, vendors, technical, and operations teams to deliver services
• Led Six Sigma projectsPositions held:
• Operations Manager (99’- 01’)

Denver, Colorado, United States

• Successful completion of 6 projects, each with a verified savings of $250K or more
• Reengineered business services resulting in improved service for Priority Clients
• Instituted a standardized training program
• Streamlined audit procedures that yielded improved accuracy and internal efficienciesPositions held:
• Operations Manager (99’- 01’)
• Assistant Supervisor (97’-99’)