I am a passionate, team-oriented, detailed, and service-driven problem solver who unites different areas of the business to focus on our common priority – the customer. I possess an ability to connect with and unite people at all levels of an organization around a common goal/need, which is incredibly important to ensure team alignment, support, quality, and success. I place equal importance on internal customer service as I do on external customer service because I recognize that we rely on each other internally to exceed our customers’ needs and expectations. With professional experience spanning Sales/Marketing, Service Excellence, and Management in the business solutions and healthcare fields, I provide a wide range of expertise in business management and customer focus. Prior to my current role, as the Vice President of Member Experience for Porter I was responsible for ensuring that all aspects of the Member and Patient Experience were designed and executed at a level that ensured consistent quality of service and optimized member engagement and satisfaction. I worked closely with leaders across all aspects of the company to fully understand customer needs and design and implement the best possible solutions to deliver exceptional results. I took a great deal of pride in leading, developing, and supporting an exceptional member-facing team who went above and beyond to find ways to help people better navigate their own healthcare journey. As the Manager of Community Health Applications, I manage a team of Analysts responsible for all population health applications, as well as various data and reporting deliverables, for a health system that serves 1.4 million people across 29 counties in eastern North Carolina. I work with my Analyst team and other Managers and Directors throughout the Health System to help prioritize, troubleshoot, and provide guidance as they develop and maintain a significant number of applications and features of the health system's Epic Electronic Health Record (EHR). I firmly believe that the strongest team is one whose individual members bring different skills and ideas to the table, communicate well with one another, and complement each other to drive the team’s overall success.