Kevin Hancock Email & Phone Number

With 10 years of experience as a leader in sales & operations, I have been integral to strategic performance management to influence growth, revenue increases, & impactful partnership development. I am skilled in KPI management & attainment, as well as high-level negotiations while managing industry leading accounts. It is my passion to utilize my expertise & leadership to drive cross-functional collaboration, territory management, & process implementation, reaching significant business acceleration across large organizations.Some of my key achievements include:✅ Pioneered the implementation of inventory processes for selection and collaborated with the Recruiter to hire talent-based professionals, leading to becoming the 1st store to deliver cars and generating a 12%+ growth in sales YOY✅ Introduced a customer-focused approach by creating processes for customer concerns, ensuring effective training for all staff, and engaging in face-to-face interactions with the customers, resulting in gaining recognition as the only division within the entire enterprise to achieve NPS customer experience scores of 90+ consistently✅ Implemented and reinforced F&I Training for all employees to learn assertive educational selling and changed the pay plan to reward the highest performers, producing $6M in ancillary gross sales✅ Cultivated relationships with key accounts of medium-sized to large dealerships across South and West Florida, training and selling on the advantages of digital or online buying using various live and persistent platforms, educating approximately 100 dealerships each week, exceeding the buyer sales goal by 40%✅ Developed a database to calculate ACV for salvaging automobiles, reducing damage and repair costs by 30%+ for approximately 300 salvages per week, resulting in millions of dollars in savingsPlease contact me through this profile if you wish to connect.Hobbies/Interests:https://youtube.com/channel/UCq_CRpHtasQUfmJhiOq6qOw

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  Florida State University

  Communications, Music Education