Kevin Herber Email and Phone Number

Continuously offer technical and procedural coaching and direction concerning airline systems, registration tools, and Maritz in-house systemsSupervise the adherence to program and client-specific rules to guarantee that our team has the essential tools and resources for successOversee 50-100 programs and confirm the fulfillment of turnaround requirementsMaintain a comprehensive understanding of budgeted labor hours and the air budgetEngage directly with Travel Consultants, Registration Specialists, Travel Buyers for Air & Sourcing, Quality Control Agents, as well as Meeting Event Managers, Directors, and Account Managers.Stay informed about program details like air guidelines, extended air credits, fares, and routes as set by the Travel Buyer-Air. Also, make sure program and department service level agreements (SLAs) are met.Work directly with clients to understand program needs for registration tool setupHelp resolve errors, address air budget issues, and provide guidance to Travel Consultants on managing the program budget.

Perform a variety of graphic design services for local businesses.• Developed new logo and marketing materials for a local real estate office.• Determine clients needs, discuss design ideas and client expectations; deliver quality work and make requested changes.

• Communicate and document travel itineraries, hotel information, and cancellation policies, via phone, and e-mails to guests • Coordinate necessary program activities, maintain hotel room inventory, activity selection, and program reporting • Ensure client expectations and guidelines are met by managing guest phone calls • Provide Travel Directors with supporting documentation and information • Act as program liaison with Meeting Event Manager, clients and third party suppliers • Provide reports and communicate as necessary to appropriate people • Complete all accounting functions pertaining to client specifications • Very detail oriented with problem solving skills • Strong MS Office Skills (Word, Excel, Outlook) Along with the technical aptitude to learn new technology when needed

Perform on-site promotion and sampling of alcohol beverage products to generate interest and increase sales of certain brands for an agency which provides educated and professional staff to promote wine, beer, and spirits at events, retail locations, and restaurants.• Conduct face-to-face interaction with consumers, utilizing strong product knowledge, interpersonal, and communication skills to demonstrate and promote wine, beer, and spirits products at grocery and liquor stores in the St. Louis market.• Execute supplier programs at highest quality, provide consumer feedback to management, and complete event recaps.

Gained experience during internship in senior year of college and part-time work during breaks and after graduation for a company which specializes in the design and production of original artwork aimed to capture the spirit and energy of metropolitan areas across the U.S.• Collaborate with Creative Director to discuss project timelines and client expectations.• Mask out and color correct images to meet client needs using creative judgment and Adobe Photoshop.• Create images and collages of certain cities using the Weber Made USA style and format.• Assemble and organize art books for distribution to Bed Bath and Beyond stores in different cities.

Gained valuable retail and customer service experience in a part-time / seasonal role while attending high school and college for a leading, global specialty retailer of apparel and accessories for men, women and kids.• Greeted and engaged with every customer, maintained knowledge of products and fashion trends, and sold merchandise that effectively met and exceeded customer needs; processed sales/return transactions promptly and efficiently.• Represented the brand by providing a fast, easy, and exciting in-store shopping experience and a high-level of customer service while maintaining visual merchandising and presentation standards throughout the store.• Built customer loyalty by alerting customers to upcoming sales event and promotions; immediately resolved all issues.