Responsible for planning and execution of overall testing efforts for medium to extra-large projectsLiaison between business, functional, and development areas to ensure all requirements were metImplemented a test case prioritization structure to facilitate faster defect identification / resolution that enhanced agility and time to marketStatistical analysis of test case execution rate and progress metricsResponsible for defect assignment and tracking, coordinated implementation of defect fixes into existing test codeManaged the testing and defect resolution for the quarterly MasterCard / Visa / American Express compliance releasesManaged all end user computing applications during the final migration to HSBC systems. This including directly working with numerous vendors to ensure all file and real time transactions continued to function correctly and to minimize customer impactAssisted in the development and implementation of an entirely new Systems and Integration Testing process that focused on the application level across an entire release as opposed to simply a focus at a project level.Overall responsibility for SIT testing including scenario identification from review of technical specifications, scenario identification, test case creation, test case execution, monitoring of execution progress and defect resolution. Also managed a team of 10 offshore resources that assisted in the execution of test cases.Received foundation level ISTQB certification

Responsible for the creation of business requirements for multiple collections and business initiativesManaged the testing effort for an entirely new collections front end system (CAFÉ) that was installed company wideResponsible for a team of 10 testing representatives that insured quality delivery of all new collections softwarePrimary collections contact for Households first international call center. Participated in the planning and implementation of an India based collections call center. Primary responsibility was to ensure that all necessary software interfaces performed within service level agreements. This included international travel to assume overall responsibility for the validation of all voice, data, and GUI interfaces. Recognized as the sites top performer with Professional of the Month citations in Oct. 1999, Apr 2000, June 2001, A professional of the Quarter citation as well as a Professional of the year citation for 2001Overall project and testing manager for the migration of all back office and legal functions from the Las Vegas site to Mumbai, India. This included requirements identification, process documentation, and overall quality assurance for the migrated systems.

Responsible for maintaining predictive dialers across multiple sitesDialer campaign creation to maximize contact ratiosStatistical analysis of call results presented to senior management on a daily basis to optimize staffing needs and correct dialing parameters.1999-2006 Household Credit Services / HSBC Chesapeake, VABusiness Consulting AnalystResponsible for the creation of business requirements for multiple collections and business initiativesManaged the testing effort for an entirely new collections front end system (CAFÉ) that was installed company wideResponsible for a team of 10 testing representatives that insured quality delivery of all new collections softwarePrimary collections contact for Households first international call center. Participated in the planning and implementation of an India based collections call center. Primary responsibility was to ensure that all necessary software interfaces performed within service level agreements. This included international travel to assume overall responsibility for the validation of all voice, data, and GUI interfaces. Recognized as the sites top performer with Professional of the Month citations in Oct. 1999, Apr 2000, June 2001, A professional of the Quarter citation as well as a Professional of the year citation for 2001Overall project and testing manager for the migration of all back office and legal functions from the Las Vegas site to Mumbai, India. This included requirements identification, process documentation, and overall quality assurance for the migrated systems.

Responsible for collection of mid-tier delinquent credit card accountsRecognized as the top performer in dollars collected, promises kept, and productivity several times.