•Develop and prepare presentations for clients •Prepare and present contracts and presentations for internal and external clients•Source and develop client referrals•Maintain sales activity records and prepare sales reports

•Performed quality checks on products and services•Monitored competitors market conditions and product development•Prepared analyze and review performance data to measure productivity goal progress•Communicated with accounting review and access customer contracts•Identified opportunities for innovation and product enhancement

New and Pre-owned Bus Sales •Offered Pre-owned buses any type approved for Province or State•Worked with new buses, Starcraft –Through FBC – Edmonton•Exclusive Canadian Distributor of Hometown Trolley

•Managed the Eastern and Northern bus sales region•Provided quotes for new and used buses to school bus operators•Demonstrated the benefits and features of the product•Maintained a professional attitude toward customer satisfaction•Arranged financing options for customers•Communicated customer feedback OEM and distributor•Managed Customer Support and Warranty on all product body and chassis in Ontario•Founder and chair of the - Dealer Service Advisory Committee, for the Great Lakes Region•Implemented and directed customer ready units from factory to dealer using three tear Pre-Delivery Inspection •Interpreted and resolve all issues, administer warranty, review good will requests from customer on school buses, commercial buses and city transit buses, body and chassis issues•Provided technical assistance and original equipment manufacturer repairs to customers;communicate service issues from end user to factory•Implemented Annual Customer Service training•Coordinated recalls and service campaigns from the factory to the customer

Various Titles / Thomas Built Buses / Woodstock, Ontario 1984-2000Regional Service and Training Manager Customer Support Division, Great Lakes Region Thomas Built Buses North Carolina 1997-2000 •Trained clients on maintenance and care of all products•Provided technical assistance / troubleshooting to distributors and customer’s body and chassis•Developed training material as necessary to train dealer service personal and end users•Administered policies and procedures•Maintained and schedule travel itinerary for service issues•Communicated all service issues back to the factoryProduct Support Coordinator / Thomas Built Buses / Woodstock, Ontario 1997 •Responsible for Customer Support throughout Canada for Thomas Built Buses products manufacturedfrom Thomas Built Buses of Woodstock Ontario•Interpreted and resolve all product concerns regarding service and warranty issues•Visited distributors and customers as required to review and resolve product concerns•Processed and analyze all Canadian and United States warranty on units in Canada•Prepared all warranty issued by Canadian dealers on United States produced product•Distributed product support bulletins warranty letters, general information letters distributorsBuyer / Thomas Built Buses / Woodstock, Ontario 1994-1997 •Responsible for purchasing a 1000 different vendor parts for manufacturing•Negotiated contracts with fastener vendor. Standardizing fasteners and reducing cost•Worked with QA to implement roof sealer process, reduced warranty by 92% •Purchased tools and supplies for maintenanceMaterials Coordinator / Thomas Built Buses / Woodstock, Ontario 1992-1994 Stockroom Clerk/ Thomas Built Buses / Woodstock, Ontario 1986-1992 Welder / Thomas Built Buses / Woodstock, Ontario 1984-1986