Kevin Keyes Email & Phone Number

Pleasant Lake, Michigan, United States

Founded and currently oversee all aspects of Munivate in order to help communities rethink how software can be leveraged more effectively to modernize service delivery.At Munivate, we provide a range of services to small and mid-sized municipalities including solution consulting, RFP, demo, and procurement consulting, project and change management, training, configuration, data analytics/business intelligence, and system integration.We sit down with municipalities and discuss their goals, then recommend a path forward to reaching those goals. Since we are not limited to working with any one software vendor, we can help you find the right solution that helps you meet your current goals and positions you better to take aim at your next.

Managed over 200 Community Development software implementation projects for cities, villages, townships, and counties in 16 States. Collaborated with and led a team of professionals to deliver successful implementation of software solutions to help our clients manage complex intake, review, and inspection regulatory processes. Prior to taking on the role of PM for Community Development, it had not previously existed. Project activities were cast across various roles within the organization. My first objective was to establish a PM Methodology as well as tools to manage the portfolio of projects which were ongoing. Early on, we worked to establish MS Project and SharePoint for managing scope, schedule, and project data. Through collaboration, we successfully integrated many project activities into the financial management business unit to create a single, cohesive project management office with integrated processes which offered a better overall experience for the client. Early in the life of the department, I performed many of the roles within projects myself including business process review, client consultation, configuration, data mapping, conversion review, training, and even developed a few data conversions using Microsoft SSIS. As we improved our processes and sales increased, I was able to onboard and train new product trainers, configuration specialists, data analysts, and project managers to build a highly-skilled team dedicated to implementing BS&A Com Dev software. Led an initiative under the direct request of the CEO, and in collaboration with a company partner, to research and implement a project and task management software solution company-wide. This resulted in the successful implementation of the solution to users across all departments.

In addition to my role as a Project Manager, I supported the sales team in offering in-person and remote product demonstrations, RFP responses, SOW negotiations, service time and cost estimations, and other sales activities to particularly large and/or complex prospective clients. Through successful demonstrations, we were able to secure wins on several of the largest sales in company history at the time. On several occasions, led the sales process on behalf of the Account Executive including RFP response, customization requirements analysis, documentation, and pricing, SOW creation and negotiation, and sale closing, especially where the client required more technical expertise or a subject/domain expert. Developed and implemented service calculator to automatically and more accurately estimate required professional services based on key data input.

Bath, Mi

Worked with Community Development clients to gain understanding of their department needs, configure the BS&A Software solution to meet those needs, then train end-users on the implemented solution. Provided internal training, training aids, and onboarding services to BS&A team members, including software-specific topics as well as domain knowledge, including but not limited to Structural Plan Review, Planning, Zoning, Engineering, Flood Plain Management/CRS, Geographic Information Systems (GIS), Imports and Exports, Custom Report Creation, Data Model and Relationships, SQL, Data Conversions and MS SSIS. Obtained a Master Citizen Planning certification from MSU Extension in order to expand company knowledge of Planning and Zoning. Collaborated with clients and development team to identify and document new feature requests and system defects then communicate progress status to stakeholders. Collaborated with company technical writer to develop company courseware and client-side training manuals for the Community Development software applications. Specialized in Permitting, Plan Review, Inspections, Code Enforcement, Rental Housing Certification, Billing, and Inspections, Planning, Zoning, Engineering, Citizen Request for Service, DPW, Work Order, Business Licensing, GIS integration, Report Designing, imports/exports.

Lansing, Michigan, United States

Worked with a team of two partners from concept to implementation in opening a basketball training facility in an underserved area of Michigan. Utilizing a new concept to the area of combining technology with low-cost shooting machine and private training memberships, we built a customer-first business from the ground-up focused on growth and development of our clients. We built relationships and partnered with several professional basketball players from the WNBA, NBA, and European professional leagues to offer best-in-class training opportunities for youth athletes. We also partnered with a national athletic clothing company to cross-promote our brands. Served in many capacities within an "all-hands on-deck" business philosophy including startup and annual regulatory filings, accounting, procurement, marketing, technology, and operations. Researched, procured, configured, and maintained a fully integrated scheduling software which allowed unprecedented access to high-demand court time, training resources, and shooting machines for coaches, players, and tournament directors. This was a first-of-kind offering in the Mid-Michigan area. Built and maintained company website and social media accounts. Filmed, edited, and designed digital and print marketing materials including player spotlight interviews, marketing videos, flyers, and social media posts. Implemented Google Analytics to better understand customer behavior and improve SEO, create more effective search engine and social media ads, and provide a better user experience on the website. Procured, configured, and implemented SaaS accounting software for the organization. Worked with partners to identify financial KPI's for the business, then built a chart of accounts to more easily and accurately facilitate the tracking of these metrics. Configured white box interfaces between all organizational systems. Managed AP, AR, and annual fiscal/regulatory reporting.

West Bloomfield, Mi

At Preferred Solutions, I was sub-contracted by our client (IBM) to a nationwide project for their client, Domino's Pizza Inc (Ann Arbor). In this exciting role, we had the opportunity to roll out a new proprietary point-of-sale and online ordering system nationwide. The scope of work for this position began as a software-only migration from each individual franchise location's legacy POS system to the new Domino's Pulse software, with hardware migration performed by separate resources. During the course of the project, I worked with other team members to provide proof that these roles could be consolidated, and we could expand throughput as a result. After successful reorganization, we were able to cross-train personnel and reduce risk due to staffing or travel-related issues by 50% per site, reduce total costs to the franchise site, increase the per-site compensation to each implementation specialists, eliminate knowledge-transfer issues from hardware to software installation services, and through training, empower software specialists to diagnose and resolve post-installation hardware issues which previously created delays in service delivery. I was fortunate to be selected to implement the highly-visible milestone site, the 4,000th store to go-live, in Troy, MI. During this implementation, executive leaders from Domino's Corporate as well as IBM were in attendance to get a closer look at what the implementation and training process looked like and to see the first implementation of the company's new and innovative digital menu boards. The implementation was a success, partly due to the executive leaderships desire to roll up their sleeves and allow me to coach them through some of the activities required to install and configure the systems, but mostly due to the great leadership of Preferred Solutions CEO Marie Seipenko throughout the project.