Kevin Mason Email and Phone Number

As the founder of H.A.B. Fitness, I work as freelance volunteer and dedicate myself into reshaping the fitness industry through dynamic online platforms and social media. Committed to democratising health and wellness in UK, I strive to make fitness knowledge and support easily accessible. My expertise in personalised coaching, transformation fitness programs, and compelling content empowers individuals to embark on journeys toward improve their overall health and strength. Beyond fitness, I am fervently dedicated to cultivating a supportive community and fostering a positive environment where individuals are inspired to embrace wellness and achieve their goals, both within and outside the gym.

In Greater Manchester, I play a leading role in health initiatives, working alongside industry leaders like Kellogg's and Bupa. My focus is on encouraging community engagement and getting families involved in a safe and active way. I tailor guidance on nutrition and healthy lifestyles for diverse groups, promoting holistic well-being. I use my communication skills to deliver informative talks and strategically promote these programmes to maximise their impact. Committed to continuous improvement, I actively pursue professional development and partnerships to secure resources for innovation, working collaboratively with colleagues to drive programme success.

As a customer sales advisor at Three UK, who excels in a vibrant store atmosphere where no two days are the same. My role is to guide customers with a personalised assistance to help get the product they desire at the best price for them, while delivering them an exceptional experience that enhances connection between the customer and Three brand. I consistently meet and exceed my KPI targets, achieving 15-30% volume growth in some months, while ensuring customer satisfaction is key and they are confident in their choices they made and keeping updated with the latest phones and deals we had available.

As an experienced Driver's Mate and Mentor, I bring a refined approach to furniture delivery, consistently earning 5-star ratings for exceptional service. Meticulous attention to detail ensures precision in every step, from route planning to final assembly. My expertise in furniture protection, safety adherence, and customer communication surpasses industry standards. Passionate about mentoring, I empower team members for outstanding customer service and safety. Feedback from both management and customers is consistently high, reflecting my respectful and team-oriented approach. Notably, I contributed to a significant increase in unit KPI targets by 20-50%, maintained customer feedback at 98%, and minimised damages to 5% or below, depending on the season.

I optimised the warehouse database, updating stock records for optimal performance while operating the order pickles & forklifts with a strong focus on health & safety guidelines at all times. I progressed from a warehouse operative to a team leader & assistant manager/mentor within 6 months. As I showed my promise by leading a small team with the supervision of management. I supervised & mentored my team members while writing training guides & assisting HR meetings. On my promotion, I led a larger team surpassing my outbound KPI targets & contributing to significant company growth. I assisted in addressing complex business requirements & providing valuable assistance in meetings.

I helped maintain & optimise the company's warehouse database, by updating inbound stock records using a PDA & an order picker. While operating the order picker with a strong focus on safety I moved stock, while supervising & mentoring a team of 5 individuals in the inbound section. I also assisted my manager tackle challenges & met complex business requirements, contributing to the company's overall growth. Along with writing training guides for employees.

I led & mentored an outbound team of 50 agency staff, fostering collaboration & consistently exceeding KPIs by 10-15%. I was tasked to design & deliver comprehensive safety training programs which helped reduce incidents by 95% & provide guidance on equipment to meet Amazon guidelines.I assisted in Developing & managing budgets set by Amazon for team activities & training programs. Collaborating closely with Amazon management on HR & payroll functions to ensure accurate & timely payroll disbursements. I demonstrated strong financial oversight & time management, contributing to the success of temporary staffing operations.I managed parcel zones with meticulous attention to detail, optimising stock handling processes & reducing errors & damages by 95% each shift. I coordinated small teams 4-6 agency workers across various bases across Scotland, streamlining operations, & ensuring efficient resource allocation. Simplified administrative processes & maintained meticulous records.ace, by sending text messages & calling them to confirm their shifts.

As an adviser at HSBC, I thrived in swiftly addressing customer needs and resolving issues with remarkable efficiency. I did this by leveraging strong interpersonal skills and effective conflict-resolution techniques, fostering enduring customer relationships. I promptly responded to inquiries from both customers and colleagues via email, meticulously attaching relevant documents. Simultaneously, I expertly documented interactions while effortlessly managing high-volume queries. My dedication transcended mere problem-solving; it was unwavering in delivering an exceptional and seamless customer care experience, as this wasn't just a job; it was team-driven by a commitment to building connections and ensuring every interaction left an indelible positive impression on the customer.

While working at Boots I delivered unparalleled customer care, enhancing the store's vibrant atmosphere, and displaying versatility across various operations at Boots. Guides customers through personalised assistance, consistently exceeding KPI targets with 20-30% volume growth. Prioritises customer satisfaction, installs confidence, and ensures a seamless shopping experience while fostering teamwork. Successfully handled inquiries and complaints, resulting in a significant 25% increase in customer satisfaction ratings. Analyses feedback to identify trends and strategically improves overall customer service.

I managed budgeting, invoicing, and financial reporting, reducing errors by 20% and making processes more straightforward. By developing new administrative procedures, I improved scheduling efficiency and client communication by 25%, ensuring smooth operations with meticulous attention to detail to maintain excellent timekeeping to meet project deadlines effectively.I led & trained our cleaning staff, which led to a 30% increase in meeting health and safety standards, including COSHH guidelines. I planned and coordinated various cleaning projects, ensuring we met our operational goals & improved our service standards by 40%. By effectively managing tasks & prioritising work, our team became 25% more productive.I presented tailored cleaning solutions & developed strategies that increase client satisfaction by 35%, consistently achieving 5-star ratings. Through effective communication & offering additional advice, I helped grow client retention and new business by 20%.