Oversaw operations at a high-traffic Chinese restaurant, managing a team of 10+ staff, fostering a positive work environment, cash handling, and ensuring top-notch service to bolster customer satisfaction.Pioneered innovative menu updates, ways to improve customer service, and marketing strategies, which resulted in a 25% increase in revenue and a substantial boost in customer retention rates.Implemented stringent food safety protocols and inventory management systems, reducing waste by 30% and consistently adhering to health regulations and standards.

▪ Collaborated with 5+ team members on a compelling Hackathon project, 'Mission to Mars.' Our innovativeapproach led to the creation of a Mars simulation and an informative website detailing the nutritional requirements forsurvival on Mars.▪ Utilized Unity, rigid body, collider, and particle system, to create a real-time 3D simulation of Mars and its environment▪ Developed a customized website utilizing Javascript, HTML & CSS principles, increasing usability by 20% and enhancinguser experience▪ Mastered Microsoft cloud-based products such as Azure and Microsoft Suite, achieving a proficiency level that resulted in a30% increase in productivity and a 25% reduction in project completion time▪ Participated in a development program to enhance professional growth and understand the roles and responsibilities of Cyber Security Consultant and Customer Success Account Manager

▪ Leveraged WordPress to design and develop a user-centric website, effectively bolstering the company's online presence andenhancing customer experience.▪ Utilized various tools including Widgets, CSS, JavaScript, and HTML to develop and customize a user-friendly andengaging library website, which increased web traffic by 10%.▪ Collaborated with library staff members to enhance the website's performance and reliability, ensuring seamlessimplementation of UX solutions to maximize user satisfaction and engagement.

Maintaining a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.