Collaborating with internal and external stakeholders to identify business needs for developmentEmploy product analysis concepts in the areas of facilitation, design, and documentation of work itemsClearly articulate requirements to team membersWork together in cross-functional teams to deliver solutions that meet customer needsFollow standard operating procedure of the software development lifecycleAssist in maintaining a workable backlog of items that supports the team's velocityGenerate and maintain product documentation as part of the software development lifecycleProvide ROI analysis of development efforts and product initiatives

Develop Fiserv product knowledge to provide client support. Build client relationships to further understand client needs to expedite resolutions. Act as liaison between clients and developers on escalated incidents. Utilize development documentation to interpret API errors. Facilitate team meetings weekly to triage and assign client inquiries. Organize collaborative meetings with clients and internal teams to resolve client needs.

Manage training instruction and solutions for new and existing clients. Prepare equipment software for installation and connections. Work collaboratively with technicians and program managers to create installation plan. Deliver on-site installation and training. Prepare resource documentation for clients during and post training. Continue giving follow up support for customer’s success.

Oversee the development and management of multiple learning programs. Assess training and resource needs to achieve growth goals set in collaboration with administration. Create innovative learning sessions to increase retention, critical thinking and production. Deliver learning materials in-person and remotely through multiple educational platforms. Redesign learning assessments to align with changing organization initiatives. Present data driven goals and outcomes for peer collaboration and administrative review. Develop and audit program budgets and schedules. Collaborate with partner programs to yield higher productivity. Develop and coordinate major events to increase fiscal resources. Produce project plans including operational workflow, budget needs, income projections and risk assessment for presentation to administrative teams.

Responsible for the oversight and execution of multiple program initiatives to train a diverse set of learners. Review low performers and customize various solutions-oriented options to accommodate academic and psychological needs. Re-structure underperforming curriculum to reflect best practices and elevate output. Collaborate in the training of future and current low-performing instructors with partner organizations. Work autonomously and with organizational partners to bridge deficiency gaps. Develop and coordinate major events to increase fiscal resources. Outline growth plans including needed resource and project timelines for presentation to curriculum administration.

Deliver varied training sessions to reach first time curriculum learners and increase buy in. Head the redesign and development of struggling instructional programs. Foster a holistic approach to learning focused on education, self-awareness and real applications. Create modules that encourage the transformation of basic knowledge into real time products. Design and implement new learning strategies through technology utilizing online learning platforms. Facilitate collaboration between learners to increase retention and output. Evaluate learning progress and modify instruction to increase output. Work collaboratively as part of an integrated learning team to align curriculum and prepare persons for advancement in the large learning system.