Kevin Mayes Email & Phone Number

Remote

• Perform in-depth examinations and analyses of servicer activities, with emphasis on evaluation of remittance, delinquency management, and servicing advance and recovery procedures
• Carry out intricate account reconciliations, including payment clearing, custodial accounts, principal and interest balances, tax and insurance, operating accounts, and recoveries
• Evaluate and verify funding data related to line of credit withdrawals used for principal and interest advances, corporate financing, and escrow funding
• Collaborate with internal teams to resolve discrepancies and ensure accurate and complete verification of client information
• Utilize advanced knowledge of industry guidelines and best practices to identify and mitigate potential fraud risks
• Improved operational effectiveness by 18% through modernizing process designs, policies, and procedures, generating reports, and executing system tests

Remote

• Presided over development and implementation of critical securitization documents and correspondence, including executive summaries, attestation letters, and data share agreements
• Ensured consistency and precision of reporting methods to guarantee reliability of critical securitization reports, such as roll-up summaries, 15E disclosures, and reliance letters
• Worked closely with senior leadership to customize and deliver top-tier securitization documentation, providing essential support to the client for mortgage-backed securities deals
• Partnered with Product Development and IT teams to develop system architectures to optimize underwriting efficiency and accuracy, boosting throughput by 13% and reducing errors by 12%

Jacksonville, Florida, United States

• Diligently oversaw billing process, supervising accurate monthly reconciliations and thorough certification of invoices received from diverse lending groups, promoting timely billing practices
• Enforced strict financial controls within department, furnishing integrity and efficiency of correspondent lending operations through vigilant budgetary management and cost containment measures
• Championed recovery of 96% of outstanding client payments, working closely with internal departments and external vendors to facilitate timely resolution

Jacksonville, Florida, United States

• Steered loss mitigation team to recover repurchased loans and make-whole demand billings by liaising with government-sponsored entities, private investors, and internal investment banking divisions
• Negotiated single and multiple loan pool settlements in B2B context, working closely with forensic and due diligence underwriters to resolve put-back demands and mitigate risks
• Employed strategic loss mitigation tactics, including targeted outreach, streamlined documentation, and tailored loan settlements, leading to 92% rise in successful asset recovery

Jacksonville, Florida Area

• Led Research Analysts to detect and resolve account discrepancies, maintain accurate escrow and tax balances, and ensure proper management of unpaid principal balances, optimizing data integrity
• Actively monitored and managed claims pipeline, prioritizing timely resolution of pricing and non-pricing issues to mitigate potential financial risks and secure effective claims management
• Introduced process improvements for document archival procedures, resulting in an 23% increase in preservation of critical closing documentation and trailing documents
• Achieved 22% boost in customer satisfaction scores in 2018, reflecting improved service quality and client experiences

Jacksonville, Florida, United States

• Managed team of 20 call center representatives, fostering culture of excellence through mentorship, coaching, and ongoing support
• Established efficient issue resolution by implementing robust operational strategies and maintaining high service standards, resulting in improved customer satisfaction
• Analyzed call center metrics, generated insightful reports, and recommended process enhancements to optimize team performance and drive continuous improvement

Jacksonville, Florida, United States

• Directed team in executing loss mitigation strategies, including short sales and deed in lieu negotiations, to minimize financial losses for company
• Stayed abreast of industry developments and regulations to ensure compliance and ethical conduct in all loss mitigation, short sale, and deed-in-lieu activities
• Notably reduced overall loss to company by 98% through effective implementation of resolution strategies and meticulous financial analysis

Countrywide Home Loans / Bank of America, Charleston, SC Wholesale Account Executive Coached loan officers and bankers on FHA, VA, FNMA, FHLMC and USDA guidelines, regulatory policies and procedures which assisted with the origination process.