Amanda Donovan Email & Phone Number

* Primary contact for borrower and lender on assigned loans * Process monthly waterfalls on cash managed loans* Maintained a portfolio of loans with a total UPB of over 6 Billion * Perform loan setup and review for new and transferred loans * Monitor assigned loans to ensure compliance with portfolio servicing agreements* Monitor borrower payments to verify timely receipt * Prepare disbursements, escrow analysis and payoffs for assigned loans as needed* Collect and review insurance documents * Monitor and process payments for property taxes * Prepare quarterly and annual certifications as required* Monitor UCC’s and Letters of Credit on assigned loans* Prepare monthly REO and Force-placed Insurance excel spreadsheet to provide to Lender and vendor* Assist in system updates for modifications and REO loans * Oversee tax advance process to ensure approval and funds have been received by Lender * Team lead for a group of six employees overseeing the Recruiting/New Employee process

Overland Park, Ks

*Analyze and monitor the performance of commercial real estate properties by reviewing operating statements, occupancy reports and market data*Manage the Life Pension Portfolio for the Surveillance Department by identifying and monitoring underperforming loans*Create Investor specific reports and participate in Investor conference calls for the Life Pension Portfolio *Submit underperforming loans to the watch list committee for review based on CREFC criteria *Provide investors, rating agencies and other servicers updates on loss exposure through detailed analysis of borrower’s operating statements, rent rolls and property inspections *Contact borrowers to collect delinquent financial documents, resolve discrepancies in financial reporting, obtain market information, get updates on the property’s performance and collect information for third party requests*Order, review and participate in annual property inspections to ensure property is being maintained

*Analyzed commercial real estate financial operating statements, occupancy reports and market research based on set criteria*Reviewed over 900 third-party property inspections to ensure collateral is being properly maintained*Contacted borrowers to resolve discrepancies in financial reporting*Assisted in the collection of financial statements from borrowers as needed*Conducted and analyzed CMSA property inspections of all property types*Assisted portfolio analyst and asset managers in the evaluation of risk*Performed loan and property risk rating and valuation assessments

*Provide customer service in person and by telephone, handling questions and requests*Train new high school employees*Complete financial transactions with accuracy and speed*Open new accounts*Balance drawer holding between $8,000 and $10,000*Make principal and interest payments