Strategic Consultancy, providing Governance and Advisory services to clients wanting to improve their business results, address market changes and uncertainties. Clients range from Government to major Corporates to tech start-ups. Clients and assignments include:• Advanced Analytics and Big Data business, advising Chair on turnaround from an engineering and data sciences business to a professional services organization turning data into market insights for large NZ-based corporates• Privately held importer/distributor of industrial electric components, with a focus on growth, acquisitions, succession planning and risk management, seeing significant revenue growth• Auckland-based visual, digital and performing arts centre with hospitality; Finance and Risk leadership, guiding turnaround from an operating deficit by focusing on “what matters” vs “what we do”• Media-oriented tech start-up focusing initially on the NZ Property sector; took the business through development of Market validation, media content, functioning software and receipt of seed funding• Privately held French company - advising on business case and market opportunities for building fibre optic submarine cable, sourcing digital content, mobile network services• Small businesses – advisory services and mentoring in areas as diverse as leadership, design services, marketing, market research and growth, software and web-based online development, competitive strategy• Investors seeking market entry advice in New Zealand and Australian markets • Australian listed and privately held technology services and retail players - advice on NZ’s Ultra Fast Broadband and Australia’s National Broadband Network (NBN), and “next generation” service models • Government entities in NZ and Australia – market assessment, strategies for improving private sector business effectiveness

Australia-wide national service organization delivering entertainment services into homes, businesses and complexes on behalf of Australia's leading content provider.After a strategic consultancy to assess positioning and operational health of the business, I was asked to assume a line executive role as General Manager with full P&L accountability. In readying the business for growth, I focused on integration and developing leaders across 4 diverse business units plus a National Service Management Contact Centre. This includes• Leadership of the national technical field services business, delivering required profit margins, customer outcomes, KPI delivery, quality development• Creation and delivery of leadership and field capability (resource) development programs• Develop field force safety systems, culture and behaviours to exceed Australian national safety standards, achieving zero harm to personnel, customers, property and the environment• Strengthening and deepening client relations at executive level, and development of client engagement strategy to increase market share, and to secure work delivering future technology and service offerings• Executive sponsor of ongoing capital investment and systems development on a commercially sustainable basis. I established leadership and culture programs, improved employee and subcontractor engagement, introduced financial accountability, and substantially improved client engagement and satisfaction leading to growth in market share and profitability.I drove substantial cost and performance improvements, ready for growth in new markets such as NBN (National Broadband Network).

Trans-Pacific submarine fibre optic cable provider. I provided marketing and political insight, business case opportunity identification and industry introductions in support of a new fibre optic submarine cable to NZ and Australia, entering service in 2018..

Operational and strategic leadership of full service Information, Communications and Entertainment services employing $1.4B assets.Accountability spanned asset acquisition and operation, Chief Information Officer, ISP Infrastructure, fixed (FTTP/FTTN, copper, fixed wirelesss), mobile, HFC cable TV, capital and opex infrastructure investment and development, Service Delivery, Customer experience, Billing, Procurement, Legal and Regulatory, Marketing, Product Management, Government and Public Affairs. Developed and operated MVNO mobile operator as well as 3G mobile network proof of concept build. Joined Board of Directors for NZ and Australian subsidiary companies.Led the development and execution of major transformation programmes, resulting in improved customer experience, cost reduction, culture change, and both in-sourcing and out-sourcing of functions across New Zealand and Australia. Both business performance and employee engagement soared.

Led the business through IPO (Initial Public Offering), structural separation, mergers & acquisitions, regulatory reforms. P&L accountability for energy, distribution, Retail, Wholesale. Executive Sponsor for Customer Advisory Committee, Customer Quality Council, Risk Management Governance Board, founding Board Member for the electricity industry’s Governance Board