Kevin Moore

Kevin Moore Email and Phone Number

CX and CS Business Development Manager @ Telstra
Sydney, NSW, AU
Kevin Moore's Location
Greater Sydney Area, Australia
Kevin Moore's Contact Details

Kevin Moore personal email

n/a
About Kevin Moore

Kevin has a passion for customer service and the technologies that deliver on the promise to improve customer experience and achieve technical and business outcomes. Kevin has a strong technical background across all aspects of contact centre and enterprise ecosystems. With his acute understanding of the technologies and system integration, he can identify, develop, progress and deliver engagements for complex end to end solutions. This is done with a unique leadership perspective formed by experience at multiple levels of the sales and delivery process; as a client, supplier, architect and a salesman. Kevin has an exceptional ability to translate technical requirement to commercial need and business need into technical solutions. He has worked engagements with Telstra, AWS, CBA, Vodafone, BPOs, Department of Social Services and Service NSW. These engagements have diverse teams delivering cloud, infrastructure, storage, security, desktop, omni-channel and analytics.

Kevin Moore's Current Company Details
Telstra

Telstra

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CX and CS Business Development Manager
Sydney, NSW, AU
Website:
telstra.com
Employees:
35339
Kevin Moore Work Experience Details
  • Telstra
    Cx And Cs Business Development Manager
    Telstra
    Sydney, Nsw, Au
  • Telstra
    Cx & Cs Business Development Manager
    Telstra Jan 2020 - Present
    Sydney
  • Verint-Systems
    Account Executive
    Verint-Systems Jun 2018 - Jan 2020
    Sydney, Australia
    Manage sales opportunity pipeline, forecast and closures for Verints' broad and deep unified solution portfolio. This includes the following clients and engagement models:Channel Partners - Optus, NTT Global, Veridian, Uplinx, Comlinx, DXCChannel & Direct Engagements for Premise, Private, Public Cloud and ASPClients include: ATO, Allianz, ANZ Wealth, Smart Service QLD, Depart of Transport WA, Covermore, AMP, BOC Gas, Woolworths, SA Water, Bendigo Bank, Heritage Bank, Service NSW, QBE and others
  • Healthdirect Australia
    Cx Architect & Omni-Channel Delivery Specialist
    Healthdirect Australia Aug 2014 - Apr 2018
    Sydney, Australia
    Evaluate and endorse fit for purpose Omni-channel Solutions for State and Federal Public Healthcare programsTender Management; Technologies, Security, Service Management. Suppliers evaluated include:> Medibank> Serco> Datacom> Healthways> Telstra Readycare> Salmat> Stellar> Ageis> Teleperformance> Remedy> and othersStream Lead/PM - Contact Centre solution transition and delivery including service management:> My Aged Care & Carers> NSW Cancer Institute> NSW Get Healthy> My Health Record> After Hours GPProgram Strategy & Road Maps: > Centralized AWS shared services (CCaaS, IaaS, SaaS & PaaS). Includes: Market Research, Strategy Papers, Supplier Capability Analysis (Demo & Business Case)> Data Management, Analytics and Business Intelligence (Demo and Proof of Concepts)> Artificial Intelligence and Machine Learning (Demo and Proof of Concepts)
  • Dimension Data
    Snr Pre-Sales Cx Solutions Architect
    Dimension Data Sep 2006 - May 2014
    Sydney, Australia
    Clients included:> CBA -Retail, Business Banking, Wealth (Anchor account)> Westpac - BTFG/Wealth, Retail (Anchor account)> Vodafone (Anchor account)> IAG> State Street> Bauer Media> News Limited > AAPT/Gen-i
  • Inland Revenue Nz
    Solutions Architect Uc & Cc
    Inland Revenue Nz Mar 2003 - Aug 2006
    Wellington & Wairarapa, New Zealand
    ContractorVoice & Contact Centre Technology Audit & Tender Business CaseTender creation, evaluations and supplier down selectArchitect and Stream Lead for solution design, delivery and transition
  • Telstraclear
    Contact Centre Sales Specialist
    Telstraclear May 2001 - Jun 2003
    Wellington & Wairarapa, New Zealand
  • Unisys
    Business Development Manager
    Unisys Aug 1998 - May 2003
    Wellington & Wairarapa, New Zealand
  • Mci Telecomm
    Presales Technical Consultant
    Mci Telecomm Sep 1992 - Aug 1998
    Greater Minneapolis-St. Paul Area
  • Mci Telecomm
    Snr National Support Engineer
    Mci Telecomm Jul 1989 - Jun 1992
    Dallas/Fort Worth Area
  • Mci Telecomm
    Snr Technical Specialist
    Mci Telecomm Sep 1985 - Jun 1989
    Houston, Texas Area

Kevin Moore Skills

Telecommunications Pre Sales Management New Business Development Sales Budgets Contact Centers Solution Architecture

Frequently Asked Questions about Kevin Moore

What company does Kevin Moore work for?

Kevin Moore works for Telstra

What is Kevin Moore's role at the current company?

Kevin Moore's current role is CX and CS Business Development Manager.

What is Kevin Moore's email address?

Kevin Moore's email address is ke****@****ect.gov

What skills is Kevin Moore known for?

Kevin Moore has skills like Telecommunications, Pre Sales, Management, New Business Development, Sales, Budgets, Contact Centers, Solution Architecture.

Who are Kevin Moore's colleagues?

Kevin Moore's colleagues are Warwick Wilson, Galagedera Thivanka, David Milburn, (Mism), May Kwan, Andy Vorakoumane, Nic Dagiandis, Michael Albury.

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