Kevin Lally Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Outbound/InboundFounding Member of the Mech Outreach team in EMEA

Greater Dublin

Outbound - new business pipeline generation

Dublin, County Dublin, Ireland

Spanish marketResponsibilities include:- Carrying out RCA (Root Cause Analysis) on content moderators' mistakes to help assist performance improvement.- Analysing and escalating, if needed, previously worked cases to ensure the correct company policies are being adhered to, thus keeping the platform free of bullying, hate speech et al.- Contributing to calibration sessions with business partners in Barcelona to explain the cause of mistakes and steps to take to enhance performance.- Working closely with local Operations and Safety teams acting as an escalation point of contact for policy-related questions, issues and solutions.- To enhance moderation policy and community safety on a continuous basis.

Dublin, Leinster, Ireland

Contingent worker at CPL working onsite at Facebook. The role is in Community Operations. - Quality of the Month award - July 2018Responsibilities included:- Bilingual content reviewing within turnaround times. - Ensure user safety and security on social media platform - Identify inefficiencies in workflows and suggest solutions- Quality assurance auditing – maintaining team quality targets of 98%- Knowledge of strict Facebook policy and community standards and efficiency in ticketing systems.- Recognising trends in market and aligning with global team on policy changes.

Drogheda, Ireland

Worked as a store assistant in the Outdoor section of the store.Responsibilities included:- Providing excellent customer service in alliance with the companies great reputation.- Giving customers accurate information about suitable bike, go kart and trampoline sizes.- Restocking shelves when required.- Ensuring orders for collection were always carried out efficiently and on time.- Locking up the store at close.

Bachelor Of Arts - Ba, Joint Honours - Spanish & Media Studies, 2.1 Honours

A course with a wide range of linguistic, cultural and media based modules that gave me the opportunity to be educated in, and practice.

Diploma, Sports Journalism, 1.1 Honours - 89/100

Bachelor'S Degree, Communication And Media Studies, Honours

Erasmus year in Spain as part of the International Arts Joint-Honours degree in DCU, which I completed in Alicante. I went abroad.