Kevin Pham Email & Phone Number

Germantown, Md, Us

Woodbridge, Virginia, United States

• Supported SIEM analysts in monitoring events from an organizational network to identify potential security threats and vulnerabilities.• Assisted in categorizing security incidents based on severity and impact by analyzing event log data. • Observed and gained knowledge of cybersecurity principles such as monitoring and logging, threat detection, incident response, and escalation.

College Park, Maryland, United States

• Coordinated 15+ guest speaking events and content meetings by networking with industry professionals such as CEOs, CFOs, and recruiters, providing internship and career opportunities to club members.• Collaborated with six executive board members to discuss event feedback and club improvement during weekly meetings to plan successful future events and club activities.

Woodbridge, Virginia, United States

• Utilized the HaloPSA ticketing system to efficiently log, track, and manage client issues across various companies, ensuring organized records and swift problem resolution.• Resolved a range of technical issues including software, hardware, and network issues, leading to high client satisfaction and enhancing the company’s reputation. • Communicated effectively with clients via Vonage, phone, and email, providing clear explanations and tailored support.• Managed and documented company assets via IT Glue, ensuring quick access to client and company information.

Germantown, Maryland, United States

• Managed cash, debit, and credit card transactions with excellent attention to detail, maintaining accurate store records.• Facilitated effective communication with team members to optimize delivery and pickup orders, contributing to a 20% increase in order fulfillment. • Provided valuable support during peak hours by assisting with food preparation, resulting in a 30% reduction in wait times and enhancing overall kitchen productivity.

North Bethesda, Maryland, United States

• Provided exceptional customer service by actively engaging with customers and addressing inquiries, resulting in a 25% increase in positive store feedback and repeat business. • Collaborated closely with servers and kitchen staff to streamline order fulfillment which reduced wait times and improved overall restaurant efficiency.• Resolved customer complaints and concerns promptly and professionally, maintaining a customer satisfaction rate of 95% and upholding restaurant reputation.

Bachelor Of Science, Information Science

Associate Of Arts, General Studies - Humanities, Arts, Communication, And Languages

High School Diploma