Tapped by Owner to continue directing day-to-day operations after acquisition of Mazi Solutions. Oversee team of domestic & offshore members while spearheading customer support, business development, and implementation strategies. • Report directly to CEO, regularly collaborating to ensure compliance across all deployment, finance, and performance standards.• Drive long-term success for diverse portfolio of enterprise clients by designing and implementing transformative solutions that… Show more Tapped by Owner to continue directing day-to-day operations after acquisition of Mazi Solutions. Oversee team of domestic & offshore members while spearheading customer support, business development, and implementation strategies. • Report directly to CEO, regularly collaborating to ensure compliance across all deployment, finance, and performance standards.• Drive long-term success for diverse portfolio of enterprise clients by designing and implementing transformative solutions that maximize client performance, efficiency, and ROI.• Enable clients to optimize cost structure & financial viability; lead collaborations with third-party vendors to design unique features customized to clients’ business requirements, inclusive of invoicing, sale tax calculations, & payments.• Serve as face of company while directly engaging with clients. Strengthen client relationships throughout account lifecycles while facilitating trainings that prepare customers to seamlessly utilize cloud-based software and new features.• Upheld high-performing team culture and enhanced team morale during period of company-wide transition. Enabled staff to continue driving business without interruption after acquisition.• Recognized for building teams that drive client loyalty through exceptional customer service; maintained 100% account retention despite acquisition. Show less

Leveraged technical expertise and background in business development to launch software and consulting business. • Developed and led team of six, guiding team to build custom ERP systems & features. • Managed ongoing portfolio of clients, successfully executing up to two complex installations per month. • Served in multifaceted role supporting all areas of operations, including coding, customer engagement, and new business development. • Forecasted industry trends and… Show more Leveraged technical expertise and background in business development to launch software and consulting business. • Developed and led team of six, guiding team to build custom ERP systems & features. • Managed ongoing portfolio of clients, successfully executing up to two complex installations per month. • Served in multifaceted role supporting all areas of operations, including coding, customer engagement, and new business development. • Forecasted industry trends and collaborated with third-party vendors to proactively develop solutions to futuristic client needs. • Adjusted usage of the company and rebranded business as of 2015 to provide ongoing technical consulting services to diverse portfolio of clients Show less

Identified market need and collaborated with business partner to launch cloud-based ERP consultancy. Grew and led team of six domestic & offshore employees to facilitate design and implementation of customized solutions before selling company in 2020. • Secured and carried out contracts for multimillion-dollar operations; developed & deployed features that optimized clients’ capabilities related to accounts receivable/payable, sales, purchasing, warehouse management, and electronic… Show more Identified market need and collaborated with business partner to launch cloud-based ERP consultancy. Grew and led team of six domestic & offshore employees to facilitate design and implementation of customized solutions before selling company in 2020. • Secured and carried out contracts for multimillion-dollar operations; developed & deployed features that optimized clients’ capabilities related to accounts receivable/payable, sales, purchasing, warehouse management, and electronic warehousing. • Collaborated with external project managers to execute trainings, ensuring all clients were prepared to utilize complex software system and customized features. • Drove continuous improvement, introducing efficiencies & automations that enabled dynamic enterprises to navigate fast-paced, complex environments with optimal levels of efficiency and accuracy. • Introduced innovative ERP system that provided unparalleled support to target audience; collaborated with India-based development team to restructure system and develop customizations that aligned with U.S. financial requirements. Show less

Brought on to manage large-scale, cloud-based implementation projects for Fortune 500 companies, including Lululemon, Reynolds American, and Layne Bryant. • Fostered culture of cross-functional collaboration while leading teams to design customer experience platform solutions for multimillion-dollar contracts. • Recognized by leadership for demonstrating exceptional knowledge of software programming. Regularly selected to guide solutions for highly complex portfolio of technical… Show more Brought on to manage large-scale, cloud-based implementation projects for Fortune 500 companies, including Lululemon, Reynolds American, and Layne Bryant. • Fostered culture of cross-functional collaboration while leading teams to design customer experience platform solutions for multimillion-dollar contracts. • Recognized by leadership for demonstrating exceptional knowledge of software programming. Regularly selected to guide solutions for highly complex portfolio of technical projects. Show less