• Developed and maintained a Communications Plan and Stakeholder Analysis for the development and deployment of a new Policy Lifecycle Management System (PLMS), and new Office of Policy Management at a federal agency headquarters. • Conducted an audit of available communications tools and tactics for messaging to the Director, Executive Leadership Teams (ELTs), Senior Vice Presidents (SVPs), and over 6,000 employees.• Wrote and edited weekly status updates briefed to ELTs and SVPs, and monthly briefings to the Director.• Briefed status updates to ELTs and SVPs on behalf of the PLMS leadership team as needed.• Edited bi-weekly Agile Sprint Review slides briefed to ELT stakeholders.• Coordinated with agency Corporate Communications to ensure project deliverables adhered to brand standards and style guidelines.• Developed and standardized branded Word and PowerPoint templates for project deliverables.• Assisted UI/UX designer with crafting messaging and text for a website landing page and role specific web portals.

• Provided communication and marketing support to Premera Blue Cross of WA and AK, and LifeWise brands in a fast-paced and complex environment with changing priorities.• Wrote targeted mass email campaigns informing customers about health insurance benefits, coverage, and healthcare plan opportunities.• Conducted message development and edited content for digital marketing and communication campaigns ensuring key messages reached external audiences. Efforts contributed to an 85%-member retention rate.• Conducted website audits for Premera and LifeWise customer intranet portals, and public facing web pages. Submitted content change requests to web developers and monitored tickets to completion.• Developed communication metrics dashboard tracking campaign performance and website traffic during the annual Open Enrollment period.

• Conducts marketing and business research for local small business startups. • Performs feasibility assessment and market analysis for new business viability.• Researches facilities and equipment necessary for initial operating capacity and scalability.

• Oversaw project schedules and milestones for 27 research and development (R&D) projects ensuring on-time delivery to Department of Defense (DOD) and Defense Health Agency (DHA) customers.• Created project plans detailing stakeholders, tasks and timelines for project completion.• Tracked over $6 million in combined project funding ensuring projects remained within set budgets. • Wrote, edited, and distributed outreach and promotional materials for digital and print dissemination.• Created executive level briefings highlighting project accomplishments and organization success, leading to customer satisfaction, retention, and increased revenue generation.• Collected and presented data and metrics for scheduled and ad-hoc project reporting.• Coordinated with stakeholders to schedule in-person and virtual meetings, and captured and distributed action items for dissemination to subject matter experts and researchers.

• Pursued an entrepreneurial project.• Attended 240 hours of Agile and Scrum courses achieving a professional certificate from Villanova University.

• Spearheaded successful software delivery and implementation to new and existing clients and conveyed complex technical information in a digestible format to non-technical clients and end users.• Managed a portfolio of 50 new and existing clients, generating over of $1.5 million in annual revenue. • Trained clientele on software use and strategies, ensuring clients comprehended software capabilities.• Developed training materials and knowledge bases written for customers with varied technical backgrounds. • Outperformed sales, marketing, and business development teams as the first employee to sell a new software product within three weeks of launch - over 50 product license codes sold.

Project Manager• Supervised a team of 20 technical professionals, systems engineers, and developers responsible for analyzing digital content and writing intelligence reports for dissemination to the Intelligence Community (IC), DOD, and Law Enforcement (LE) agencies.• Assigned and oversaw analyst workloads, and tracked and monitored progress on concurrent projects ensuring on-time reporting and publication of intelligence reports to federal agencies.• Reviewed and edited hundreds of intelligence reports annually, adhering to style guides, and ensuring accuracy and clarity of information published to government agencies – two reports published in the U.S. Presidential Daily Brief (PDB).• Briefed business capabilities to external organizations, leading to new business and revenue.• Authored relevant proposal sections and provided subject matter expertise, resulting in the award of over $44 million in contracts throughout the duration of employment with Engility.Business Analyst • Maintained a database of software development projects, monitored milestones, and presented project updates ensuring stakeholder awareness at the highest levels of the organization. • Analyzed software business cases, identifying duplicative efforts, and recommended consolidation opportunities, achieving millions of dollars in savings to the government.Business Operations Analyst• Researched business transformation objectives and progress within multiple enterprise level organizations.• Drafted official communication to senior officials and assisted with writing and editing congressionally mandated reports, white papers, and briefs requiring strong attention to detail, often with short turnaround times.

• Supervised a team consisting of four distinct offices and thirty Air Force Manpower and Personnel technicians overseeing personnel systems, personnel management, and career development functions. • Lead the Personnel Support for Contingency Operations (PERSCO) program, ensuring nearly 700 deployed personnel were 100% accounted for around the world. • Served as the unit Emergency Operations Center (EOC) manager providing guidance and direction to team members deployed to the field during exercise and real world emergencies.

• Managed a team of 13 professionals responsible for onboarding and enrollment of government employees into required training and professional development programs.• Wrote and edited Standard Operating Procedures (SOPs) ensuring technicians adhered to new or updated business processes. • Compiled data and provided reporting on program activities, performance goals, and metrics. • Briefed 400+ new and existing customers annually about the department’s products, capabilities and success, leading to increased brand awareness and demand for services.• Participated on a proposal development team, composing and editing significant portions of the proposal, consulting resulting in the successful award and continuation of the contract.

Project Coordinator • Managed and tracked hundreds of satellite production, launch, and operation project reports, distributing to senior leadership. Reports were used to design, build, and maintain satellite hardware and software.• Collected technical data from system engineers, editing information for broader dissemination to internal stakeholders and external customers.Business Operations Manager• Managed day-to-day operations for 100+ personnel at a digital media exploitation center, ensuring staff adhered to statement of work, contract scope, and policies.• Drafted and revised policies enabling efficient and effective business operations, ensuring staff met target contract hours and production output requirements.• Produced weekly and ad-hoc project metric reports, capturing media analyst product-output, analyst caseloads, and categories and quantities of media analyzed.

• Ensured on-time filing of documents to the Securities and Exchange Commission. • Provided creative design and print solutions for marketing and promotional materials.

• Supervised ten employees performing human resource management and training functions for 3,500 active duty Air Force personnel, 370 civilians, 4,800 dependents, and 8,500 military retirees. • Advised 37 commanders and senior enlisted members on Air Force promotion policies and procedures. • Provided expert advice to commanders and subordinates as a key a representative on the Battle Staff team, ensuring proper directions and protocols were followed during exercise and real world emergencies.