• Configured hardware, devices, and software to set up workstations in Office and Warehouse employees.• Utilize various diagnostics tools to resolve hardware issues.• Install replacement cmos batteries, SSD, HDD and GPU cards• Enhanced customer satisfaction by providing timely solutions.• Maintained Zebra Label and Brother Laser printers throughout warehouse.• Increased system efficiency through the implementation of proactive maintenance measures and regular updates.• Utilize Active Directory for Password reset and Account Extensions.• Support of AV equipment in Conference Rooms and Executive Board Rooms.• Streamlined help desk operations by updating the ticket management system.• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.• Explained technical information in clear terms to customers to promote better understanding.

• Maintained ticketing systems to manage and process support actions and requests.• Created and applied database data models for automated approaches to routine tasks.• Created KPI reports by accessing ITAM, ITOM, ITSM tables through ODBC connection for operational IT yearly budget for End-of-life Equipment.• Maintained Diagnostic Tools to support my desktop repair department for 22 different locations.• Configured hardware, devices, and software to set up workstations for employees.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Managed customers' expectations of support and technology functionality to provide positive user experience.• Maintained an IT repair group by creating reports from database that included asset analytics of technical problems, resolutions and asset registers.• Continuous meetings with Executives to ensure timely deliveries from my team.• Managed SLA agreements with third parties and provided logistics support.• Managed teams of contractors and full-time staff by mentoring and driving efficiency.• Managed a IT warehouse of 6K square feet that supported Monthly shipping, receiving and asset management of IT equipment for 22 different location in a Tri-State area.• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.• Managed a team of 6 within a 6K square foot warehouse that supported 22 different entities for all their IT Logistical needs.• Logged activities in tracking system to maintain accurate, timely records.• Managed daily configuration activities and business systems operations.• Developed IT Logistical processes and update procedures for support action consistency

• Explained technical information in clear terms to individuals to promote better understanding.• Resolved escalated issues by referring to the next level of support.• Maintained a team of 6 within a 6K square foot warehouse that supported 22 different entities.• Assisted with updating technical support best practices for use by team.• Analyzed issues to identify troubleshooting methods needed for quick remediation.• Trained new staff on procedures, compliance requirements, and performance strategies.• Used ticketing systems to manage and process support actions and requests.• Liaised with internal and external stakeholders to facilitate smooth operations.• Analyzed customer requirements and provided customized logistics solutions.• Adaptable and proficient in learning new concepts quickly and efficiently.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.