Kevin Rook Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Corresponded regularly with clients, agents, and lenders. • Selected to train new hires on job responsibilities to assure we communicated the organizational core values. • Assigned work to the Title Team when my supervisor is away. • Created Preliminary Closing Disclosures and distributed Lender Title Packages.• Verified outgoing wire information to protect against fraud.

Dallas-Fort Worth Metroplex

• Entered new orders into Excel tracking tool and SoftPro. • Compiled required information including Homeowner’s Associations, Mortgage Payoffs, Survey Information, Tax Certificates, and Surveys. • Facilitated the in-office closing customer experience. • Validated wire information in Wire-Board against title documentation.

Dallas-Fort Worth Metroplex

• Improved efficiencies and reduced waste by creating and training staff on standardized procedures, including a closing checklist and Barista Handbook. • Corrected poor employee performance. • Recorded and filled large catering orders. • Undertook Gelato production from the owner.

Dallas-Fort Worth Metroplex

• Trained new hires and coached junior members on our team.• Resolved customer complaints. • Opened and closed store, counted drawers, and organized and tracked inventory.

Dallas-Fort Worth Metroplex

• Engaged with customers sharing various custom coffee and gelato experiences. • Provided energetic and friendly service for in-store, phone, and online customers.