Kevin Rustad, Ma Email & Phone Number

Yokohama, Kanagawa, Jp

Responsible for managing a group of Dealer Operations Managers (DOMs) and Field Operations Managers (FOMs)to achieve all new vehicle wholesale, retail, parts and accessory sales objectives, including commercial, for the Tri-State dealer group (NY, NJ, CT). Responsible for promoting and supporting all customer satisfaction and sales enhancing programs such as CPO and customer loyalty.

Responsible for sales attainment and process improvement for all aspects of the Pre-owned and Certified Pre-Owned business of 350 centers nationwide.

Responsible for managing all aspects of the dealer network in an assigned Market Area, ensuring that all BMW Group targets and requirements are met for Sales, Aftersales, and Operations in the interest of growing and developing the BMW business. Managed 3 different markets in progressively larger sales and UIO volumes: Philadelphia, Central New Jersey/Pennsylvania and Long Island.

Munich, De

Responsible for insuring the BMW Center network complies with National policies and procedures, as well as defining and maintaining Corporate ID standards within the organization. Assist the regions in insuring they have the information and tools necessary to enhance the dealer network on an individual dealer basis.

Launched sales training programs to increase production in New York City and Northern New Jersey.Selected Contributions:• Led the market to grow new vehicle sales by 10.6% in 2003 against a growth goal of 2%.• Achieved the highest sell-down percentage (86%) companywide in October 2003.• Created a sales incentive program in Q4 2003 that led to a 12% increase in annual sales.

Plano, Tx, Us

• Promoted to train a marketing team and regional associates to launch Signature initiative, a client-focused process improvement program which assists dealers in creating a superlative buying and servicing experience to drive customer loyalty and dealer profitability.• Oversaw all aspects of regional Signature launches and implemented improvements for 2002 nationwide launch.• Participating dealers saw a 9.7% increase in sales, a 10.1% increase in Customer satisfaction scores and a 4.6% increase in profitability as a result of implemented action plans.

Master Of Arts (M.A.), Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Economics