Kevin Schwall Email & Phone Number

Front-line support for the investigation, follow up, documentation, and closure of incidents that involve associates in the field. Consultant for market personnel in the administration of field incidents. Subject matter expert and collector of supporting evidence. Ensures relevant case data for incident management and business continuity.

Troy, Michigan, United States

Managed third-party process improvement. Streamlined the hiring process for pre-identified (Master Vendor) contract employees, payroll and/ or LID contractors. Managed the on-boarding and off-boarding of contractors. Balanced over 80 budgets monthly; oversaw monthly PO Spend, Committed Spend and tenure limitations. Served as a key team and client.

Troy, Michigan, United States

Supervised a team of service coordinators responsible for customer requests. Managed the daily workload to ensure that service volume and quality SLAs were met. Trained and mentored team in polices, procedures and best practices. Onboarded five new customers. Built and maintained customer partnerships. Investigated and found solutions for customer problems.

Provided motivation and guidance to a team of service coordinators and contingent staff in order to achieve SLAs and meet deadlines. Initiated and managed payroll issues resolution for over 800 employees. Built relationships with customers contacts, managers and employees. Served as an escalation point for staff, mediating to resolve internal and customer.

Provided administrative support services to Kelly managers and account management. Assisted in development of customer satisfaction standards, policies, and procedures. Initiated and managed payroll issues resolution for over 150 employees. Coordinated customer service requirements with appropriate departments as necessary. Managed the resolution of.

Troy, Michigan, United States

Established a general security presence utilizing CCTV systems in the supervision of employees and contractors. Maintained security premises and Access Control against theft Monitored the facility and identified suspicious activities. Produced detailed incident reports and enforced policies and procedures. Protected against criminal acts and client rule.

Held responsibilities for the maintenance and operations of the Detroit Mercy computer lab. Managed and trained computer lab assistants and tutors. Provided hardware and software assistance to students, alumni and faculty lab users. Scheduled lab staff and performed regular software backups. Managed their-parties in the repair of lab hardware.