Talent acquisition and development, training systems integrity, systems and standards accountability, food safety/quality assurance, hospitality focused operations management, sales and cash flow driven results.

Launched successful restaurant group that has grown to 4 locations, netting $4.5MM in annual sales.Posted positive Same Store Sales every year; led all franchise groups in SSS 3 years running; farexceeded industry and corporate SSS averages.Developed positive, respectful, focused work environment that resulted in outstanding employeeretention and top-of-the-line customer service.Refined and implemented effective training systems to ensure consistency and accuracy throughoutall restaurants.Closely managed labor and Cost of Goods to ensure optimal financial flow-through.Created and followed annual financial budgets.Held regular manager meetings to keep teams focused and on-task.

Manage a staff of 20 in creating the best customer service experience possible. We strive daily to serve the best ice cream, served by the friendliest scoopers, in the cleanest shop on the planet. I am personally involved in every aspect of the operation, from making the ice cream to hiring, training, and managing the staff. No job is below me and I am passionate the shop's success.

Responsible for every aspect of running a successful restaurant territory. Customer satisfaction. Hiring, training, scheduling and managing the staff. Inventory management. Local area marketing. Quality control. Sales projections, tracking and fulfillment. Store maintenance.

Managed every aspect of a busy fitness facility. Hired, trained, schedule the staff. Local marketing and sales. Receivables, inventory control. Collections. Maintenance. Customer service and member satisfaction.