Experienced Business Analyst with a demonstrated history of working with a diverse employee population - targeted inclusion encompassing the workforce. Skilled Manager in Contact Centers, Human Resources, Training, Sales, and Business Requirements Gathering. Strong research professional and visionary - focused on attention to detail, presentation of results and budgetary adherence.Policy and StrategyWorkforce EffectivenessLeadershipkevinmswaney@gmail.comI am a Business professional dedicated to delivering success within the organization. Through collaboration efforts, I strengthen existing alliances while building new relationships to deliver quantity and quality of customer satisfaction. My focus is growth centered with efficiency and effectiveness used as a guiding tool.As a Manager, I provide guidance for employee productivity and oversight for new opportunities. I use LEAN methodologies to identify deficiencies and opportunities; and to guide employee engagement for solutions. To keep apprised of slippage and traction, I develop, analyze, and maintain Management Reports. I thrive in offering strategic direction to and for all stakeholders. BudgetingForecastingContinuity PlanningReport and Design AnalysisOptimizationProcess Improvement - Received Recognition Award for actively employing persons with physical challenges.- Decreased disaster recovery response time 65% through process automation; thereby, increasing fluid understanding of the business continuity plan by 97% .- Implemented life-cycle employment standards, which increased employee retention by 25%, and decreased new hire training cost $38,000 per year.- Increased delivered Sales Leads 82% by designing and implementing a Sales Lead Generation tool; offering a decrease in sales turnaround time of 56%.Please contact me at 336-269-0761 for any Business Planning or Process Improvement opportunities.