• Gathering and analysing business requirements for both projects and change requests and producing Business Requirements Specifications.• Leading client workshops to gather requirements and process map as is and to-be solutions • Writing Functional and technical specifications and obtaining sign-off from IT and business stakeholders at all levels of the business• Supporting project team members with the overall solution delivery• Analysis, planning and change management for change requests• Leading stakeholders and teams through user and technical testing • Liaison with and managing system architects and developers to ensure accurate technical outcomes for stakeholders• Leading on accessibility and EDI IT issues

• Delivering business analysis solutions for individual departments/schools as well as solutions to be implemented organisation wide• Effective management and delivery of multiple successful IT projects, including delivery of HPC and Dynamics 365 CRM, with budgets up to £650k• Consulting with a varied range of internal and external stakeholders to gather requirements• Conducting detailed ‘as-is’ and ‘to-be’ mapping, as well as documentation of business processes and customer journeys• Compiling a range of reports and other documents (business cases, closure reports, presentations, and team updates) to stakeholders at all levels• Liaising closely with technical and non-technical teams to coordinate complex delivery of IT solutions• Managing end-to-end procurement processes for software, hardware, and licensing, communicating effectively with suppliers and vendors, and keeping up to date with trends in the wider IT industry• Keeping senior leadership and stakeholders completely up-to-date with project progress and outcomes• Involved in research and exploration of business opportunities and strategic planning for the University• Designing service support through IT and stakeholder agreement underpinned by Service Transition, SLA, OLA• Managing Business Partnering activity across the university• Managing initial GDPR and DPIA for IT and data implementation, liaising with Data Protection Office for sign off• Led the proposal and delivery of a High Performance Computing (HPC) service that has enabled the organisation to attract around £3m of research and academic talent that it could not obtain previously• Led work on the award of Aspire Gold Status accessibility accreditation and UCISA development awards for assistive IT provision service, Software Finder.• Saved the University around £350k through efficient procurement management and intensive supplier negotiation

• Manage audit, data analysis, performance management and reporting functions of key council services.• Manage collation, validation, analysis and presentation of monthly & annual performance management reports (KPIs) to a high standard of accuracy for Heads of Service and the Executive Director as well as the Mayor, members of the Council & Cabinet and public, in order to monitor service delivery and analyse performance to drive service improvement.• Conduct business process reviews to analyse processes, functions and cost to propose delivery and process improvements and cost savings to services • Managing liaison between council departments, political members and the council’s third party stakeholders.• Developed and introduced in depth statistical analysis and reporting systems, including the councils Value for Money service profiles, using MS Excel 2010, Power Pivot, Instant Atlas geographical data mapping software.• Train and manage members of staff on Excel 2010, data collection and analysis systems as well as audit and validation processes and data quality issues.• Introduced and managed data collection and reporting on InPhase Performance Plus software.

• Responsible for the Best Value Performance Information (BVPI) data collection process from every English local authority and providing updated guidance and information.• Project managed delivery of electronic data collection system to collect and audit BVPIs.• Managed Econmic Regeneration data project, working alongside LGA and IDeA.• Developed a prototype data model for the high profile Area Profiles project.