Kevin Wright Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

• Provide tier 3 support and assistance at the Global Corporate office for 300 executives and 9000 devices
• Software Packaging using a variety of technologies including working with external vendors
• Install and test applications which includes installation readiness assessment and post installation analysis
• Create and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
• Maintain standard global Images using MDT for end user devices
• Identifies, researches, and assists with implementation of new technologies which are requested by end users and/or approved by management

Charlotte, North Carolina Area

Charlotte, NC

• Member of End User Computing team responsible for SCCM software deployments and process management development supporting approximately 300,000 clients.
• Monitor and report on nightly SMS/SCCM advertisement deployments
• Argo Vormetric Encryption via SMS to 2500 legacy branch servers over a 6 month period
• Software deployment via CM with use of 1E SMS Nomad/Nomad Branch on a daily basis
• Extensive creation and validation/peer review of SMS advertisements to all banking LOB’s ensuring stability

Greensboro/Winston-Salem, North Carolina Area

• Senior telecom team member responsible for baseline support and telecom voice operation initiatives.
• Provide day to day support of CPE equipment and Telco services for remote locations across North America
• Coordinate the installation of voice communications equipment and services, as well as voice cabling
• Primary telecom support contact for the CSC call center in Winston-Salem of 800 plus users
• Telecom support for Avaya CM, Definity G3R, ACM, CMS, Octel and Modular Messaging
• Perform telecom service site optimization on field sites saving hundreds of thousands of dollars annually

Buffalo/Niagara, New York Area

• Lead member of a telecom staff responsible for all cellular, voice and data communications services and systems.
• Coordinate and assist in network assessments and VoIP phone conversions to several remote locations
• Assist in configuring routers for voice and data communications for remote sites to communicate via MPLS
• Conversion of all corporate cellular devices to one vendor saving thousands of dollars in annual costs
• Maintain, document and analyze all telecom invoices within the organization.
• Responsible for all MACD for an organization of 800 plus users

Buffalo/Niagara, New York Area

• Lead member of a support staff responsible for all Call Center Technologies of 1000 plus users at 3 locations for a Fortune 500 company
• Document, maintain, analyze, troubleshoot and repair all windows servers, desktops, software, hardware and PC peripherals within the Call Center as well as Call Center Technology
• Assisted with SMS upgrade from 2K to SMS 2003 including testing and reporting results
• Project lead for the re-image of 400 plus PC’s in multiple call centers from Windows 2000 to Windows XP
• Windows systems deployment, troubleshooting and optimization with the use of SMS 2003 and reporting final results to the team managers
• Responsible for all Call Center Technology adds, moves, changes as well as maintenance for all installed Call Center Technology

Futures, Stock And Wealth Management

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

Machinist, Engineering/Industrial Management, A