Responsible for liaising with internal and external suppliers in support of IT service management risks, issues and opportunities.-Actively monitor, review and evaluate IT service performance against agreed service level targets.-Act as an agent for for change by monitoring, evaluating and providing guidance on change requests for National Centre for Geospatial Intelligence (Deployed) - NCGI-D-Act on behalf of the Service Provider at sentencing committees for incident and service request breaches.-Ensure formal process, procedures and guidelines are documented and reviewed as appropriate.

Responsible for coordinating and reporting on risk to life and risk to capability activities, as well as maintaining and developing geospatial policies on behalf of the head of geospatial profession.-Subject matter expert for all Royal Engineer geospatial staff across defence and multinational organisations. Responsible for fostering strong relationships and maintaining organisational risk management process by coordinating and organising working groups on behalf of the chief executive.-Technical project lead for the geospatial technical competency framework applicable to over 400 staff across the geospatial diaspora involving multiple stakeholder engagement across defence.

Responsible for establishing the climate for learning, performance and success on Masters and Bachelors degree courses for 100+ military and civilian staff.- Intimately involved in the creation, maintenance and review of supervisory care directives, security matters, equality and diversity initiatives and other policies relating to the organisation.- Ensured key stakeholder engagement across multiple sites and organisations communicating senior vision and aligning strategic direction creating a cohesive and inclusive approach to meet the business needs. - Ultimately responsible for maintaining team discipline, morale, and welfare needs. Achieved through organising and successful delivery of team building activities under challenging conditions.

Responsible for the design, development and maintenance for concepts, doctrine and policy for geospatial intelligence across defence.- Organised, coordinated and executed 2 large scale (200+ people) symposiums involving various stakeholders within Defence and Industry to encourage innovation, best practice and collaboration.- Reviewed data management processes for the whole organisation and chaired various working groups to help define data consistency, streamlining processes and ultimately improving data sharing practices and accessibility.

Handpicked as the subject matter expert to lead, and ultimately responsible for a multinational team delivering Geospatial Intelligence and services to key decision makers at the strategic and political level within NATO.- Technical manager for all customer geospatial requirements and production including task planning, prioritisation, quality assurance and delivery whilst skilfully managing the politics of international liaison. - Responsible for the provision of customer training and analysing business needs to refine training ensuring competency and currency across an organisation of 250+ staff.- Provided innovative technical solutions by fusing assured NATO data with open source and unstructured data to enrich intelligence products delivering analytical recommendations to senior and board level executives.

Operations manager for a specialist technical team of 50+ people within a fast-paced complex organisation with oversight of £mm specialist IT equipment and military vehicle fleet.- Proved impeccable attention to detail as project lead for a Regimental open day consisting over 50 individual stalls and events from the military and local community attracting 1000+ visitors.- Technical project manager and team leader of 30 personnel in delivery of a politically sensitive geodetic survey task of sovereign base areas in Cyprus within time constraints and limited resources.- Led and managed teams deployed in dislocated austere environments overseas delivering geospatial solutions to large multinational organisations and delivered comprehensive understanding of geospatial intelligence capabilities to over 5000+ staff across all seniority levels.

Responsible for the career management, professional development and specialist training of junior staff members and providing advice on geospatial matters to external organisations. - Recognised as the epitome of a geospatial manager through leading, training, mentoring and development of all staff inside the organisation and active engagement with external stakeholders in understanding geospatial intelligence capabilities and information systems architecture. - Led the career management of junior staff members, ensuring annual reporting and mandatory training requirements were met, also mentored less experienced department heads in leading their teams and managing equipment serviceability on behalf of the managing director. - Joint technical lead and trainer of staff for the safety critical geodetic survey of international airfields in northern Afghanistan with severely restricted timelines and limited resources in harsh environments.