Kevin Coe Email & Phone Number

Cedar Park, Tx, Us

• Process millions of dollars of quotes monthly for Sales reps in the United States • Approve pricing for all quotes• Assist internal customers with pricing issues• Trouble shoot issues in quoting• Provide training to sales reps to build quotes• Participate in universal acceptance testing to implement new tools • Use Netsuite and Salesforce to process quotes

•Support global project updates in Salesforce•Partner with IT to resolve complex errors in Salesforce•Update global database for employee role changes•Correct general backend errors in Salesforce

• Partner with operations in resolving customer issues• Resolve issues by communicating with customers via phone and email• Process Returns• Submit reroute and hold request for shipped packages and working shipping inquiries• Send return labels for rmas and schedule carrier pick ups for merchandise • Writing process documents• Verify refunds on credit cards and chargebacks• Partner with finance to resolve billing issues• Participate in Universal Acceptance Testing• Test out New Tools and find bugs• Write reports notating the problems and submit tickets to IS&T to correct • Translated project use cases into a test plan and test scripts

Austin

• Implement new mass communication that is sent regionally and worldwide • Write and approve email cans that are sent out by customer support representatives • Compose plain text and HTML emails• Write process documents• Execute mass HTML emails for both North and South America and sendapproximately 100,000 emails out every week

Austin, Texas Area

• Partner with operations in resolving customer issues• Resolve issues by communicating with customers via phone and email• Process Returns• Submit reroute and hold request for shipped packages and working shippinginquiries• Send return labels for rmas and schedule carrier pick ups for merchandise • Writing process documents• Verify refunds on credit cards and chargebacks• Partner with finance to resolve billing issues• Participate in Universal Acceptance Testing• Test out New Tools and find bugs• Write reports notating the problems and submit tickets to IS&T to correct • Translated project use cases into a test plan and test scripts

Austin, Texas Area

• Taking customer service and sales calls• Used GCRM to manage customer interactions• Helped implement the European Middle East pilot program • Did email support for customers• Took escalation calls from customers• Resolved payment issues due to credit card declines