Kevin Coe Email & Phone Number

Cedar Park, TX, US

• Process millions of dollars of quotes monthly for Sales reps in the United States
• Approve pricing for all quotes
• Assist internal customers with pricing issues
• Trouble shoot issues in quoting
• Provide training to sales reps to build quotes
• Participate in universal acceptance testing to implement new tools

• Support global project updates in Salesforce
• Partner with IT to resolve complex errors in Salesforce
• Update global database for employee role changes
• Correct general backend errors in Salesforce

• Partner with operations in resolving customer issues
• Resolve issues by communicating with customers via phone and email
• Process Returns
• Submit reroute and hold request for shipped packages and working shipping inquiries
• Send return labels for rmas and schedule carrier pick ups for merchandise
• Writing process documents

Austin

• Implement new mass communication that is sent regionally and worldwide
• Write and approve email cans that are sent out by customer support representatives
• Compose plain text and HTML emails
• Write process documents
• Execute mass HTML emails for both North and South America and sendapproximately 100,000 emails out every week

Austin, Texas Area

• Partner with operations in resolving customer issues
• Resolve issues by communicating with customers via phone and email
• Process Returns
• Submit reroute and hold request for shipped packages and working shippinginquiries
• Send return labels for rmas and schedule carrier pick ups for merchandise
• Writing process documents

Austin, Texas Area

• Taking customer service and sales calls
• Used GCRM to manage customer interactions
• Helped implement the European Middle East pilot program
• Did email support for customers
• Took escalation calls from customers
• Resolved payment issues due to credit card declines