Kevin Bock Email & Phone Number

Dayton, Ohio Area

Cincinnati Area, Oh

Managed Direct Lending and credit quality for up to 20 Home Equity and Non Equity underwriters, while supporting growth and profitability initiatives for the Regional Credit Center across multiple states.- Managed day-to-day credit functions of home equity and non equity underwriting, including up-sell, cross sell, reporting, and final credit decisions to achieve results and assure compliance of state, federal, and Bancorp policies, laws, and regulations. - Direct responsibility for granting credit (up to $1 million) for real estate and non-real estate secured lending for various states.- Develop and managed relationship between the Regional Credit Center and Regional Management- Proactively managed production and efficiencies meeting the credit and service quality level standards- Managed the cost of production/per unit cost to meet revenue initiatives- Developed cooperative relationships between key business partners across divisions (Mortgage/Retail/Region Administration, Risk Management, Retail Administration, Compliance, Product Management, and IT)Highlights:- Realigned the under-functioning Home Equity Underwriting Department allowing for the team to consistently do the right thing for customers every day. Improvements in internal and external service level delivery together with improved equity application pull through percentages (4.5 YOY), drove the team to outperform peers an average of 4% exceeding all previous levels. This increased pull through equated to roughly 1,950 additional Home Equity Lines of Credit booked, with the final result being $120MM in incremental revenue.- Provided supported for the launch of a new loan specialist deployment by allocating underwriters and handled escalations from internal and external customers to ensure the project was successful. - Took the lead in testing new pricing structures for our equity line product, which is expected to yield significant bottom line benefits of over $200 million.

Cincinnati, Ohio Area

Led a leadership team who managed 40 to 75 full-time employees who were responsible for funding, processing, and booking of all Consumer Loan and Bankcard applications. Managed sites located in Cincinnati, OH and Grand Rapids, MI.- Managed day-to-day business process outsourcing and vendor relationship activities. Responsible for Dealertrack Digital Services, Dealertrack, NADA, and CarFax relationships.- Managed Indirect Auto Dealer Service Department (up to 8 Customer Service Agents)- Directly responsible for Funding Loan Administration – Approval Authority (up to $1.5 Million per transaction)- Managed the cost production/per unit cost to meet revenue initiatives- Responsible for implementation of projects that support new products/processes- Responsible for Indirect Auto Pass Through Program AdministrationHighlight:- Based on Indirect Auto booked volume Fifth Third Bank ranked #4 in the country during my tenure. We achieved consistent sustainable record growth by having one of the top rated funding and booking Departments in the country. I built strategic partnerships with internal and external BPO vendors that helped us build and achieve a cost effective scalable customer oriented process.

Cincinnati Area, Oh

Responsible for Indirect Lending Processing Department and Dealer Service Department

Cincinnati Area, Oh

Responsible for Cincinnati Affiliate and National Lending Processing Department

Cincinnati Area, Oh

Responsible for Remarketing Department; Cincinnati Affiliate and National Indirect Processing Department

Cincinnati Area, Oh

Cincinnati Area, Oh

Cincinnati Area, Oh