Kevin Alexander Email & Phone Number

• Managing a multitude of teams over a diverse portfolio, while fostering a positive and successful work environment with high guest and employee satisfaction• Assisting leadership to ensure success in all areas of management and hotel relations• Overseeing hotel efficiency by supporting operations and sales, and implementing plans to adhere to company policies and managerial strategies

Waco, Texas, United States

• Developed and executed strategic plans for business growth and expansion• Cultivated strong relationships with clients, vendors, and partners to ensure long-termsuccess and loyalty.• Responsible for coordinating, overseeing, and organizing all activities involved to produce an effective running hotel

Waco, Texas, United States

• Provided exceptional service and assistance to guests upon check-in. • Hired and trained new employees, demonstrating best methods for serving clients and guests. • Oversee day-to-day operations of eighty two room hotel with staff of 25 or moreemployees. • Booked large groups for weddings, seminars, conferences and other events, providingbest available room rates.

Waco, Texas, United States

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. • Transcribed phone messages and relayed to appropriate personnel. • Used internal software to process reservations, check-ins and check-outs. • Promoted local entertainment and sporting events and offered details to assist patrons.

Corsicana, Texas, United States

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels. • Worked flexible schedule and extra shifts to meet business needs. • Answered questions about store policies and addressed customer concerns. • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Waco, Texas, United States

• Cultivated warm relationships with regular customers. • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. • Worked with POS system to place orders, manage bills and handle complimentary items.

Waco, Texas Area

Completed ordered with speed and accuracy, maintaining exceptional service standards each day. Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education record

Activities and Societies: Band, Key Club, Honor Society, Student Council

Associate Of Arts And Sciences - Public Relations, Public Relations