Kevin Bebb Email & Phone Number

Greater Salt Lake City Area

Salt Lake City, Utah

IT Specialist - VAService Desk Supervisor

Greater Salt Lake City Area

. • Manage all IT resources including telecom, networking, and desktop support. • Dedicated AT&T project manager.

Greater Salt Lake City Area

• Responsible for remote pre-upgrade health checks for Symmetrix, Clariion, Celera, VNX Unified and Avamar systems. Utilize ESRS and WebEx connections to customer storage arrays.• Co-ordinate all upgrade activities with customers, internal resources and technical support, prepare systems for upgrade and schedule 20 activities per week with remote change management team.

Park City, Ut

• Provide all aspects of IT support to end users including new account creation in active directory, Exchange mailbox creation, Lync support, Citrix, printing and various applications for 300 client users.• Responsible for setup of headquarters, venues, special event sites, and all aspects of film festival preparation. This involved setup of cabling, switches and routers, workstations, VOIP phones and support of all end users.

• Provide production support for scheduler automation, FTP transmissions, benefits processing, and efficient and concise research of health and welfare production issues for 500 clients.• Responsible for user acceptance testing of new releases of Winflex product, resulting in enhancements and upgrades for 200 plus clients’ health and welfare system.• Control of security and access to Winflex and Health & Welfare Service Engine products, ensuring SAS70 compliance of secure production applications.• Assist with the creation and maintenance of processes and procedures documentation, providing for SAS70 compliance of health and welfare products, security administration and data center procedures. • Monitor 10 data center support queues, work implementation and production issues. Research failures and provide corrective actions, leading to efficient data center operations and increased production processing for 500 plus scheduled jobs daily.• Work with VB scripting, Citrix, VMware, Microsoft Office, and several ADP proprietary applications for scheduling and processing.

Salt Lake City, Utah

• Callister Nebeker & McCullough: Acting Director of IT; provided all aspects of IT support for 48 attorneys and 50 support personnel.• Investools, Inc.: Maintained customer leads, provided FoxPro reporting and technical support to 25 member renewal sales team. Resolved technical and service issues, increasing sales and retention of students.• Various contracts supporting IT and helpdesk functions, including ADP, Inc., O.C. Tanner Co. and JetBlue Airlines

Salt Lake City, Utah

• Process escalated situations to resolve high-level billing, technical and customer service issues, resulting in higher customer satisfaction and increased first call resolution with approximately 70 calls/day. Support of front line Customer Service Representatives with issues outside normal operations.

Salt Lake City, Utah

• Senior technical support of new and existing Microsoft clients. Resolved high-level technical issues while taking 70 calls/day. Worked with software, internet connectivity (dial-up and high-speed) and customer issues as they relate to Microsoft products.• Led curriculum development team in design and creation of training manuals for 1000+ technical support engineers, resulting in more efficient solutions and first time resolution of customer problems.

• Lead Technical Manager for $750K project for fiscal year 2000 for the City of Santa Clara, CA, resulting in a redesign and upgrade of the information system. Corrected network performance and reliability.• Led planning, design, vendor negotiations, and implementation of a $4.5 million project for the City of Pomona, CA, to upgrade existing 700-node network. Overall technical responsibility for the design, implementation, and rollout of 8 Windows NT servers and 500 desktop computers. Installed and configured payroll, Human Resources and financial applications, backup system, and anti-virus software. Designed data migration plan from HP3000 and Novell LAN, resulting in a 5-year technology refresh cycle and Y2K compatibility for the City of Pomona’s management information system.• Coordinated Y2K upgrades to SCO UNIX server, RealWorld accounting system, Microsoft Small Business Server and Novell Netware server for NEP, Inc.; remote broadcasters for NBC, TNT, TBS, and ESPN. Designed and installed original network and supported client for 8 years in all aspects of current information system. Assisted with the design and implementation of the NEP web site.• Configured Cisco routers and Windows NT, Netware and UNIX servers for multiple counties in the state of Ohio, resulting in an e-commerce land record information system providing significant savings of time and money.• Coordinated, designed and implemented new LAN/WAN for 70 users at Henderson Bros. Insurance Co., including internet access, frame relay WAN to connect four locations, MS Exchange email system, and Citrix Winframe application sharing. This resulted in Henderson’s ability to expand its business to multiple locations and states.• Managed, designed and implemented new MS Exchange email, scheduling and calendar system for 2000 users for Solano County, CA, resulting in the replacement of an obsolete email system.

• Led team to implement Philips SpeechMagic digital dictation/speech recognition product at customer sites, including The Cleveland Clinic Foundation, Lakewood Hospital, and Benesch Friedlander Co., L.P.A. Designed and integrated client/server technology, terminal emulation and advanced communications in LAN/WAN environments.• Managed operations, profit and loss, engineering teams and consultants in Pennsylvania market. Led marketing effort generating $800,000 of new business in three years.• Provided project management, strategic planning, system design and implementation, training, and information technology services for North Ohio Heart Center, Babst Calland Clements & Zomnir L.P.A., Jeannette District Memorial Hospital and NEP Supershooters, Inc.• Project Manager and Lead Engineer for the design and implementation of the first fully automated, voice activated, paperless medical practice management system integrating voice recognition, imaging, and database applications in a LAN environment. This resulted in efficient processing and retrieval of patient medical records for medical practice

Master'S Degree, Computer And Information Systems Security/Information Assurance, 3.7

Bs, Electrical Engineering

Activities and Societies: Association of 3-2 Engineers, Theta Xi

Ba, Mathematics

Activities and Societies: Delta PhiLiberal Arts education