Assisting customers by triaging inbound support cases and providing timely solutions to complex issues. Work with other Support Engineers on their support cases, and mentor newer staff in recent technologies.Improve customer experience by documenting best practices, log review, documenting root cause, and reporting bugs or customer feature requests.Serving as a technical subject matter expert in the Security domain, focusing mostly on the testing and troubleshooting aspects of Threat Response.Testing Tanium modules, API automation, and integrations while providing feedback to the Engineering teams on how we can improve the overall customer experience.

Provide Tanium professional services to customers in the Fortune 500 as well as smaller companies looking to leverage Tanium for vulnerability remediation, asset discovery and management, and OS/third party patching. Certified in administering Tanium and deploying Tanium as a cloud service.

* Lead Tanium engineer for the United States Census 2020, first time ever that the Census was conducted with a virtual option.* Successfully ensured the security and integrity of data for the Census, closely working with Cyber Threat Intelligence to search for APTs and other cyber threats.*Proactively identified and resolved technical issues, leading to the uninterrupted operation of critical systems and applications during the Census period.*Collaborated closely with cross-functional teams to maintain the stability and performance of the Census IT infrastructure, ensuring the accurate collection of demographic data from millions of respondents.*Continuously monitored and optimized Tanium's performance, contributing to a highly efficient and secure data collection process.

-Lead ACAS engineer during CCRI audit which resulted in passing scores in each network.-Responsible for engineering Tanium across air-gapped networks to scan for vulnerabilities and compliance checks.-Delivered regular reports to senior leadership on insider threats and security events.-Leveraged the capabilities of Splunk to gather logs from multiple sources in a consumable manner.

-Performed vulnerability assessments based on NIST 800-53 guidelines.-Collaborated on a security team to remediate security vulnerabilities with vendor products. Our recommendations were used by GSA in purchasing IP devices and software applications.-Used automated assessment tools and manual review to detect and prevent possible cyber threats.-Successfully remediated a number of vendor products including IP-connected devices, software management platforms, and web based applications.