Kevin Boston Email & Phone Number

To empower IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success. I assist partners with getting results by bridging the gap between account management, support, consulting, and even finance so that they can focus on what is important to them, their customers. While focusing primarily on ConnectWise Automate and bast practices to improve functionality, adoption, and increase growth.

Greater Atlanta Area

• Interface with clients to address concerns, issues, or escalations.• Microsoft Office 365 administration and support (Exchange, SharePoint, Defender, Intune, and Office Apps)• Salesforce administration and support• Customer support for TechBridge branded apps• Support internal TechBridge staff with hardware and software• Act as a consultant for projects, reviewing hardware and software needs

Atlanta, Ga

Responsible for all aspects of the CDC Foundation's IT activities including but not limited to:• Insuring that all staff have the tools necessary to perform their jobs. • Oversee operations including servers, desktops, laptops, backups, disaster recovery, network, cloud operations, finance, and fundraising systems• Develop, implement and manage processes and procedures necessary to ensure a smooth, reliable, and secure infrastructure.• Training staff on IT-related aspects of their jobs.• Negotiating and overseeing vendor relationships and functions.• Administration and maintenance of Office 365, SharePoint and Windows based workstations and servers

Greater Atlanta Area

• Interface with clients to address concerns, issues, or escalations.• Perform routine maintenance of systems and software• Provide upgrade and optimization Recommendations to client and CDI Solutions Advisor• Work with CDI NOC and Tier 2 to perform root cause analysis on recurring issues• Act as a consultant for projects, reviewing hardware and software needs• Keep and maintain documentation for clients to be used by CDI Support Staff to resolve issues• Assist with service request for assigned clients

Greater Atlanta Area

As a Field Support Engineer, I was responsible for onsite and remote support for server and client-based issues for 32 nonprofits in the Atlanta area.Responsibilities: • Deployment, maintenance, and support of both physical and virtual server equipment running Windows 2003 and 2008 operating systems.• User setup and configuration on Server 2003 and 2008 using AD and Group Policy• Deployment, maintenance, and support of Windows XP and Windows 7 operating systems• Deployment and support of Microsoft Office product versions 2003, 2007, 2010, and 2013 including Visio and Project• Support and maintenance of Microsoft Exchange 2003, 2007, and 2010• Support and maintenance of Blackberry Enterprise Server• Installing, configuring, and monitoring backup solutions using Symantec Backup Exec, Barracuda Backup Server, and MozyPro solutions.• Installing and maintaining server and client-based antivirus solutions using Symantec Endpoint and Trend Micro small business solutions• Installing and maintaining Spam email solutions such as Postini and Barracuda Spam and Virus Firewalls• Provide quotes for hardware and software based on organization standards. Maintained working relationships with vendors to provide best pricing and support for clients• Maintained software and hardware inventories for TechBridge and our clients

As a Technical Lead, I was responsible for third level onsite and remote hardware and software support for Equifax employees and XGS support staff.Responsibilities: • Configured and tested images, software, and hardware for desktop and laptop computers before introducing them into the client environment Programmed management-reporting systems for the purchasing department.• Handled the escalation of issues that could not be resolved by the helpdesk or desk side teams• Provided support to Equifax executives at my location• Worked as a co-lead for the global implementation of hard drive encryption using software by Pointsec. Once completed, I acted as the escalation point for all major issues with the product• Writing and maintaining support documentation for support staff• Assisted in the training of helpdesk and desk side support teams• Served as liaison between system users and technical support groups.

Responsibilities: • Provide second level hardware support for IBM Employees and Consumers on the Thinkpad products

Servicenow Certified Systems Administrator, Bootcamp

Microsoft® Certified Solutions Associate: Office 365, Bootcamp