Natalie Stuart Email & Phone Number

London, England, United Kingdom

Sydney, New South Wales, Australia

• Leadership
• Participate as a member of the leadership team
• Develop and oversee the sales and service teams to meet their goals / targets
• Establish annual and monthly objectives in coordination with the company’s business plan and provide an annual plan and provide regular updates to the CEO
• Establish both the market and target customer strategies for the company
• Provide leadership to the day-to-day operations of the sales and service teams, while maintaining focus on Chill IT’s strategic goals

• Operate as the lead point of contact for any and all matters specific to customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics

• Central coordination of won projects from Sales to Operations
• Central coordination and management of all Technical Projects
• Effective management of Helpdesk Manager and Development Team Lead to deliver technical projects
• Management of Change Control Tasks and Communication both internally and externally
• HR development – Ensuring Staff are continuing with their professional development and identifying and responding to skills gaps in the organisation

• Manage all aspects of customer service of the business
• Maintain and improve efficiencies within the organisation to always exceed customer expectations and customer satisfaction
• Managing the Help Desk
• Understanding strategic objectives
• Designing the operation's products, services and processes
• Planning and controlling

・Determining personnel requirements ・Setting schedules and ensuring that those under their direction have adequate resources to complete their jobs. ・ Oversee the daily operational functions of the Help Desk and ensure high quality and excellent customer service is delivered to clients

• Coordinating with the management and the staff
• Looking after the requirements of each department
• Keeping a close watch on all the duties being performed by each department
• Reporting about the office to the general manager
• Preparing a daily report about the offices
• Looking after the budgets of each department

Master Of Information Technology

The Masters of Information Technology is highly regarded for its practical focus. This course specialises in areas such as networking.

Bachelor Of Business, Management

The Bachelor of Business (Management) provides specialised formal knowledge, capabilities and competencies in management and related.