Natalie Stuart Email & Phone Number

Sydney, Nsw, Au

London, England, United Kingdom

Sydney, New South Wales, Australia

Leadership• Participate as a member of the leadership team• Develop and oversee the sales and service teams to meet their goals / targets• Establish annual and monthly objectives in coordination with the company’s business plan and provide an annual plan and provide regular updates to the CEO• Establish both the market and target customer strategies for the company• Provide leadership to the day-to-day operations of the sales and service teams, while maintaining focus on Chill IT’s strategic goals• Analyze statistics to determine business growth potential and improving customer experience/satisfaction• Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for daily activities• Coordinate the development of processes to support productivity and customer experience/satisfaction• Coordinate and collaborate with sales, marketing and service team with the technical team to support customer’s needs• Remain knowledgeable of market and industry trends, competitors, and leading customer strategies• Attend regular leadership meetings and provide reporting on the sales and services teams

• Operate as the lead point of contact for any and all matters specific to customers• Build and maintain strong, long-lasting customer relationships• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Forecast and track key account metrics• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Assist with high severity requests or issue escalations as needed

• Central coordination of won projects from Sales to Operations• Central coordination and management of all Technical Projects• Effective management of Helpdesk Manager and Development Team Lead to deliver technical projects• Management of Change Control Tasks and Communication both internally and externally• HR development – Ensuring Staff are continuing with their professional development and identifying and responding to skills gaps in the organisation

• Manage all aspects of customer service of the business• Maintain and improve efficiencies within the organisation to always exceed customer expectations and customer satisfaction• Managing the Help Desk • Understanding strategic objectives • Designing the operation's products, services and processes • Planning and controlling • Improving the performance of the operation

・Determining personnel requirements ・Setting schedules and ensuring that those under their direction have adequate resources to complete their jobs. ・ Oversee the daily operational functions of the Help Desk and ensure high quality and excellent customer service is delivered to clients

•Coordinating with the management and the staff •Looking after the requirements of each department •Keeping a close watch on all the duties being performed by each department •Reporting about the office to the general manager •Preparing a daily report about the offices •Looking after the budgets of each department •Keeping a watch on all the office supplies and replenishing the stock with new thing as they run out •Evaluating the staff members during the staff performance appraisals •Design and implement budgets for different departments •Delegation of responsibilities to the other staff members •Implementing filing systems for the office •Giving suggestions to the management on the overall functioning of the office •Conducting meetings with the employees where they can voice their grievances

Master Of Information Technology

The Masters of Information Technology is highly regarded for its practical focus. This course specialises in areas such as networking.

Bachelor Of Business, Management

The Bachelor of Business (Management) provides specialised formal knowledge, capabilities and competencies in management and related.