I lead a dedicated team, overseeing research systems and ensuring their efficient operation and continuous improvement. With a focus on systems implementation, I manage end-to-end processes, from planning through deployment, to ensure seamless integration with organizational goals. My role involves guiding both technical and non-technical teams to optimize systems, streamline workflows, and drive innovation within research environments. Additionally, I oversee department infrastructure… Show more I lead a dedicated team, overseeing research systems and ensuring their efficient operation and continuous improvement. With a focus on systems implementation, I manage end-to-end processes, from planning through deployment, to ensure seamless integration with organizational goals. My role involves guiding both technical and non-technical teams to optimize systems, streamline workflows, and drive innovation within research environments. Additionally, I oversee department infrastructure development, conduct systems trainings to enhance team capabilities, and apply strategic thinking and planning to align IT initiatives with long-term organizational growth. Show less

I am responsible for, but not limited to, current and future systems improvements for the Research Institute. REDCap Administrator and Training Facilitator. Implementation of future IT systems used within the Research Institute. Improve upon current IT processes. Development and maintenance of Power Apps to supplement current IT systems. Microsoft SharePoint Administrator and Designer, servicing current and future SharePoint lists. Liaison between Information… Show more I am responsible for, but not limited to, current and future systems improvements for the Research Institute. REDCap Administrator and Training Facilitator. Implementation of future IT systems used within the Research Institute. Improve upon current IT processes. Development and maintenance of Power Apps to supplement current IT systems. Microsoft SharePoint Administrator and Designer, servicing current and future SharePoint lists. Liaison between Information Systems Department (ISD) and the Research Institute. Facilitate systems and applications user-training and on-boarding through end-user support. Microsoft Office 365 development and provides user training. Creation of Visio work-flows to identify areas of improvement and automation Coding of QlikView Dashboards based on the needs of management. Database (Access, SQL, SQL Server, REDCap, SharePoint) design and administration. Show less

Under the guidance of Richard Chamberlain, IS Project Manager and Quality Assurance, I am responsible for, but not limited to, current and future systems(SharePoint, REDCap, Database management, PowerApps, QlikView, CTMS) improvements for the Research Institute.

As an experienced IT professional, I specialize in IT support, infrastructure planning, and systems implementation, with a strong focus on the healthcare sector. I provide comprehensive solutions to ensure seamless hardware and software operations, troubleshooting complex issues to maintain system stability. My expertise extends to database design, where I create efficient, scalable systems, and IT consulting, advising businesses on optimizing their technological frameworks. By combining… Show more As an experienced IT professional, I specialize in IT support, infrastructure planning, and systems implementation, with a strong focus on the healthcare sector. I provide comprehensive solutions to ensure seamless hardware and software operations, troubleshooting complex issues to maintain system stability. My expertise extends to database design, where I create efficient, scalable systems, and IT consulting, advising businesses on optimizing their technological frameworks. By combining technical skills with a consultative approach, I help organizations implement tailored IT strategies that enhance operational efficiency and security. Show less

I was available on-site to efficiently and effectively address questions and issues involving computers, DVD players, gaming systems, cameras, cell phones or any other consumer technology devices for the patients and families at CHOC Children’s.  Supported over 400 patient rooms along with CHOC staff for technological needs.  Maintained an inventory of 50 laptops for patient usage, this includes but not limited to image deployment, maintenance and physical repair of the units… Show more I was available on-site to efficiently and effectively address questions and issues involving computers, DVD players, gaming systems, cameras, cell phones or any other consumer technology devices for the patients and families at CHOC Children’s.  Supported over 400 patient rooms along with CHOC staff for technological needs.  Maintained an inventory of 50 laptops for patient usage, this includes but not limited to image deployment, maintenance and physical repair of the units.  Provided routine maintenance for the patient’s personal devices (personal computers, iOS devices, Android devices and gaming systems), virus and malware removal, hardware and software upgrades and general help and how-to’s. Network troubleshooting(VLANs, connectivity issues, IP configuration, etc) and answering general tech related questions.  Possessed the ability to quickly and accurately diagnose technological issues and create the best solution for resolution.  Inventory of devices and current location of the devices was maintained through an Access database. Patient support was serviced through a custom made ticketing system. Show less

I was responsible for the operations of the Geek Squad Precinct and Autotech Bay. My main duties were teaching, coaching and recognizing that Agent and Autotech's behaviors are appropriate to execute business group strategies and drive exceptional business results. I ensured that customer's end to end needs are met and that no customer is ever left underserved. I managed a team of 12-16 individuals to drive the key components of the business. Manage the Geek Squad Precinct and Autotech Bay… Show more I was responsible for the operations of the Geek Squad Precinct and Autotech Bay. My main duties were teaching, coaching and recognizing that Agent and Autotech's behaviors are appropriate to execute business group strategies and drive exceptional business results. I ensured that customer's end to end needs are met and that no customer is ever left underserved. I managed a team of 12-16 individuals to drive the key components of the business. Manage the Geek Squad Precinct and Autotech Bay to ensure that no customer is left underserved. Analyze the Agent and Autotech individual and team performance by completing regular coaching, monthly Agent/Autotech Capability Reviews and quarterly PDG (Performance Development Goals) discussions with all Agent and Autotech employees. Teach and coach Agent and Autotech employees how to execute on their business area strategies and improve individual and team performance through the “Integrated Frame Approach” – balancing the Customer, the Employee and the Shareholder. Ensure Agents and Autotechs obtain the appropriate knowledge and expertise to provide an excellent customer experience as well as employee development by ensuring the completion of internal training program requirements on-time and in a timely manner. Ensure the department is adequately staffed Participated in weekly leadership meetings to discuss the business goals and current performance. Repair, service and maintenance of devices. In-store sales, upgrades and services. Show less

I was responsible for servicing and repairing client devices along with in-store sales.  Responsible for servicing and repairing client devices  In-store sales (hardware, software and Geek Squad services). Ensured client satisfaction via properly completed services, upgrades, software and hardware installations, virus and malware removal and preventative maintenance. Configured, installed and supported Windows, OSX, iOS and Android.  Ability to quickly and accurately… Show more I was responsible for servicing and repairing client devices along with in-store sales.  Responsible for servicing and repairing client devices  In-store sales (hardware, software and Geek Squad services). Ensured client satisfaction via properly completed services, upgrades, software and hardware installations, virus and malware removal and preventative maintenance. Configured, installed and supported Windows, OSX, iOS and Android.  Ability to quickly and accurately troubleshoot hardware, software, operating systems and connectivity issues. New employee training on various in-house technical tools and processes Partnered with leadership to create how-to’s for new processes to meet company goals. Show less

Developed and maintained website for The Baseball Academy.  Web Design was created using CSS, and HTML.  Daily duties consisted of updated hours of operation, new products in stock, upcoming events and camps.  Deployed network of three computers and two POS systems.  In charge of all electrical and PCB board related issues on six mechanical pitching machines.