‣ Solo Artist, Vocal/Performance Coach, Musical Director, Sideman, Touring Drummer, Studio Freelancer, Street Performer.‣ Achieved: Wrote, recorded, marketed and released a 5 song EP to a sold out crowd of +150 people in Toronto. ‣ Several hundred performances across Eastern Canada and North Eastern United States ‣ Notable Contracts/Performances: Centrepointe Theater (1200 seats), Greater Toronto Airport Authority, Harbourfront Centre, Global TV, Kraft Foods Canada, Harbourfront “Singing Ambassadors”.

As a vital member of the leadership team, my responsibilities included creating strategies for business development and long-term goals, managing staff and agents, and representing the organization at industry events. By rebuilding all of our administrative systems from scratch with a focus on clean communication and no-code automation to enhance organizational efficiency, and by directing our marketing efforts towards building a strong brand identity, I played a pivotal role in increasing our revenue by 54% in 2023 compared to 2022.Key responsibilities:- Strategize with owners on business direction, culture, and growth- Manage new staff and agent onboarding, training, and performance- Create and implement all administrative systems- Develop and maintain brand tone and directionSpecial Projects:- Consolidated 5 databases into a single CRM, now managing over 11,700 contacts- Led a comprehensive company rebrand, including logo, website, and marketing assets (2021)- Redesigned new company website with new provider (2023)- Developed and maintained standard operating proceduresSystems and Automation:- Created integrations between platforms like Facebook Ad Manager, Mailchimp, Brivity, Discord, Jotform, Zapier- Automated client communication, including emails, text messages, and listing alerts- Systemized data collection, analysis, and presentation to improve performanceMarketing:- Create content for monthly email newsletter- Collaborate with designers on a monthly "Stakeholders' Report" distributed to 9500 contacts- Plan and manage social media content (Instagram, Facebook)- Design social media templates and email marketing campaigns for listings and events

‣ Provide leadership, coaching, support and development to up to 30 Sales and Rentals Associates in a fast-paced environment. ‣ Delegate and follow up on tasks. ‣ Monitor floor performance and customer feedback. ‣ Resolving customer issues and escalations‣ Strategize with Assistant Managers, Managers and District Managers on situations with personnel, marketing and social media efforts, sales and store culture. ‣ Create, assess and maintain systems for productivity and job satisfaction ‣ Interview prospects with Assistant Managers and Managers, provide insight and train all new staff.

‣ Quickly resolve customer complaints, accurately qualify customer’s needs, generate customer satisfaction and loyalty. ‣ A trusted resource for any policy, CRM or customer service related questions or issues for other staff.‣ Achieved: Consistently top seller with over $60k in monthly sales and member of “500 Club” for producing over $500,000 in sales in a year.