Kevin Desai Email & Phone Number

Kitchener, Ontario, Canada

Mississauga, Ontario, Canada

- Warmly welcomed and addressed customer inquiries regarding products and services, ensuring a positive and informative shopping experience.- Maintained a pristine and well-organized storefront, aligning with the company's established brand image.- Diligently monitored and managed store displays, replenishing stock to sustain an appealing and well-stocked shopping environment.- Communicated inventory needs, including sold-out items or those requiring replenishment, promptly to the managerial team.- Efficiently processed monetary transactions, ensuring a seamless and positive customer experience during the purchase process.- Collaborated in the systematic stocking and organization of the stockroom, implementing strategic measures to optimize efficiency and space utilization.

Mississauga, Ontario, Canada

• Install and upgrade network hardware such as routers, switches, and firewalls for enhancements.• A site survey is a critical step in project implementation, involving an assessment of the location to gather data on potential hazards, physical features, and other essential details that contribute to the project's success.• Team Collaboration and Documentation Proficiency• Performance Assessment and Strategy Development• Resolution of Technical Issues

Surat, Gujarat, India

• Initiated as a Customer Support Executive and progressed to become a certified iPhone Technician, emphasizing comprehensive customer service.• Provided expert technical support, efficiently diagnosing and resolving issues, resulting in a 50% reduction in repair costs.• Acknowledged by Apple's Head of Service, India, for optimizing Turnaround Time (TaT) and enhancing overall customer satisfaction through exemplary customer service.• Successfully addressed hardware-related concerns for over 980 customers, achieving an exceptional 98% Customer Satisfaction (CSAT) rate.• Played a pivotal role in mentoring and training new personnel at the Apple service centre, significantly improving technical proficiency and customer service delivery standards.

Pg Diploma, Wireless Networking

Bachelor Of Computer Application, Information Technology, First Class With Distinction